IT Support Analyst

We need someone who can work 5 days onsite in Grand Rapids MI. Please do not apply if you are not local.Before applying for this role, please read the following information about this opportunity found below.This is a 12 month contract role and it can be extended yearly.SummaryThis candidate will be part of a team responsible for providing onsite IT support services at client locations. Full-time technician with strong customer service skills, good tier II end user device support experience and a general knowledge of network/server platforms.Primary Duties and ResponsibilitiesInstalling and configuring Dell Hardware & peripherals.Image, upgrade pc/MacBook hardware.Install programs/software with executables and SCCM software center.Coordinate directly with end-user in setup of new device, shipping and return of old pc.Respond to post deployment application and hardware issues related to refresh.Experience with end-user virtual private network configuration (Pulse, AoVPN).Provide IT/AV conference support for onsite/offsite executive presentations, events, and meetings including wireless networking, telephony, projectors, speakers, clickers, and closed-network printer setups.Assist in employee On-boarding process, including equipment procurement & imaging.Utilize ticketing system to document service request and incidents.MS Office 365 support knowledge, including Outlook Calendar and MS Teams support.Printer management including standard break/fix of hardware, software, and networking issues.Interact with IT functional groups and establish relationships cross-functionally to drive escalations to closure.QualificationsOne or more years of experience in computer operations, or desktop support areas doing similar work as duties outlined above.CompTIA A+ Certification, MCSE, or other IT Certifications.Working knowledge of and experience with Windows10, Office365, Teams and SCCM.Experience with Inventory / Asset Tracking software.Ability to follow written IT policies and procedures.Strong communication and interpersonal skills. xhyhwjd Strong organizational skills and a strong attention to detail.