Recruiter (Customer Service)
ICONMA
Recruiter (Customer Service)
Our client, an EV manufacturing company, is looking for a Recruiter (Customer Service) for their remote location. Responsibilities include:
- Acting as a partner to leaders across commercial, turning headcount plans into prioritized hiring strategies and clear success profiles.
- Providing market and compensation insights for commercial talent to influence recruiting strategy and decisions.
- Leading intake and calibration sessions, mapping competencies to interview plans and coaching managers on evidence-based evaluation.
- Owning end-to-end recruiting for high-volume rolesfrom initial brief and sourcing strategy to offer, close, and handoff.
- Executing multi-channel sourcing plans (direct outreach, referrals, and AI-enabled search) to generate pipelines for hard-to-fill commercial roles and locations.
- Facilitating debriefs and driving structured decision-making, ensuring a clear documentation of rationale and tradeoffs for every hire.
- Identifying and removing process friction in the recruiter journey, simplifying scheduling and feedback loops to protect candidate experience.
- Leveraging AI and ATS to automate manual tasks without eroding candidate quality or experience.
- Ensuring every candidate receives a clear, respectful, and timely journey, acting as a brand ambassador for client's mission.
Requirements include:
- 510+ years of full-cycle recruiting experience in high-growth environments, with a strong track record in Automotive Service, Sales, Customer Service, or Commercial operations.
- Proven success owning complex searches, influencing senior stakeholders, and shaping strategy for roles.
- Demonstrated ability to execute talent mapping and long-term nurture strategies for hard-to-fill passive talent.
- Experience using funnel metrics (pass-through rates, time-to-fill) to diagnose bottlenecks and influence hiring decisions.
- Proficiency with iCIMS ecosystems and a practical view of where AI/automation adds value to the recruiting process.
- Ability to prioritize and maintain high standards across multiple concurrent searches in a fast-paced environment.
Why should you apply?
- Health benefits
- Referral program
- Excellent growth and advancement opportunities
Vacancy posted 22 hours ago
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