Customer Service Representative (Bilingual)

Customer Service Representative (Bilingual) Aaron's – Home Solutions Department Remote, Atlanta MetroAs a Customer Service Representative, you'll help deliver positive customer experiences through every interaction. You'll assist customers with orders, answer questions, resolve concerns, and provide support that strengthens customer relationships and drives satisfaction.What We OfferCompensationThe hourly wage for the position is $14.50 per hour. This position is also eligible for incentive pay based on performance.What You'll Do - Essential Duties and ResponsibilitiesWhy You'll Love Working at Aaron'sOur team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, advancement opportunities, and a distinctive benefits package which includes:Financial security with same-day pay (up to three payments per pay period)Hourly pay plus performance-based incentivesPaid time off, including vacation, sick time, and holidaysMedical, dental, and vision insurance eligibility and telemedicine access with enrollment401(k) plan with contribution matchingTuition Reimbursement up to $1,500 per 12-month period for qualified courses and educationEmployee Assistance ProgramEmployee Business Resource Groups that foster meaningful connectionDollar-for-dollar team member matches, up to $1,000 per year, through Aaron's foundationsNo Sundays!What We're Looking For – Qualifications and SkillsAssist customers over the phone with product inquiries, orders, applications, forms, and account updates.Process orders, forms, applications, and requests with accuracy and integrity.Guide new and existing customers through the online ordering process.Accurately process customer requests and maintain customer records.Respond to customer questions and resolve issues in a professional and timely manner.Listen actively, identify customer needs, and recommend appropriate solutions.Escalate complex issues and customer concerns to the appropriate team members when necessary.Document customer interactions and follow established procedures for issue resolution.Maintain a positive, empathetic, and professional attitude during all customer interactions.Workplace Awards & RecognitionA high school diploma or equivalent.Must be at least 18 years old in the United States. Must be at least 18 years old in Canada.Excellent verbal and written communication skills, plus a professional demeanor with customers and colleagues.Ability to understand and communicate product knowledge.Ability to work a full time schedule within business operating hours to include 10 A.M. to 7 P.M. Monday – Saturday, with Wednesdays and Sundays off.Meticulous attention to detail and ability to accurately enter data.Strong multitasking, organizational, writing, and problem-solving skills.Proficiency in using phones, POS system, Microsoft Office, and other relevant computer applications.Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.Bilingual (English/Spanish)Nice to Haves – Preferred Qualifications and SkillsCall center and/or dialer experience.Recent and relevant customer service, retail, or sales experience.Our PurposeKatapult, The Aaron's Company, and Community Choice Financial have combined under a unified enterprise, bringing together complementary brands and capabilities to better serve our customers and communities.Aaron's is an industry leader in the sales and lease-to-own retail industry, known for quality brand names, superior service, and helping customers create homes they love. Our team members play an important role in building relationships, supporting customers, and making a difference in the communities we serve.