Patient Care Coordinator

Optum Team Member$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTSExplore opportunities with Optum, in strategic partnership with ProHealth Care. ProHealth Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect and ensures high-quality care delivery to our patients. Join us in making an impact as an Optum Team Member supporting Pro Health Care and discover the meaning behind Caring. Connecting. Growing together.Location: 725 American Ave, Waukesha, WI 53188Primary Responsibilities:Greets visitors and patients in personCommunicates by telephone or video conferencing, upholding excellent customer serviceHandles confidential information appropriately by protecting and disclosing information to only those authorizedDemonstrates technical knowledge and competence in the departmental procedures and maintains current physician on-call schedules to ensure appropriate communication to ProHealth Care PhysiciansEnters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possibleObtains appropriate applications and forms, confirming signatures are on file. Photocopies / scans documents as neededProvides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box dailyWorks with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as neededProvides wayfinding instructions and assists with hospital information as requestedMeets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as neededUnderstands and follows all Switchboard departmental processes implemented.Answers incoming calls for the hospital and handles overhead codes in alignment with policy and proceduresMay perform other duties upon requestYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:High School Diploma/GED1+ years of customer service experience in an office setting or professional work environmentIntermediate level of proficiency with Microsoft Office productsAbility to work on the following biweekly rotating schedule from 11:00pm - 7:00am Week 1: Sunday, Monday, TuesdayWeek 2: Tuesday, SaturdayMust be 18 years of age or olderPreferred Qualifications:2+ years of customer service experience in a hospital setting2+ years of scheduling experience in a clinical settingExperience in a medical office or emergency departmentExperience with electronic medical records systemKnowledge of medical terminology**PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ('Internal Candidates') are not eligible to receive a sign on bonus.Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.