Infrastructure Engineering Manager

Manager Team Technology Solutions & Svcs

At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you.

Infrastructure Core Services teams focus on delivering compute, network, data, secrets management, and workload orchestration in the cloud. We partner with product engineering teams to build performant, scalable, and secure services that are responsible for transactions, payments, deposits, transfers, auth, and platform integrations. We partner with our infrastructure platform teams to deliver pipelines, identity, observability, tooling, and security within the platform. We want our organization to be one that supports, challenges, and motivates you to build strong, dynamic connections with your coworkers. We promote a hard working, highly communicative, flexible, and transparent culture. How well work integrates with your life is an important quality of a healthy individual and organization. In the world of remote work that is always on and always connected we pay attention to providing margin and space for the things you hold dear

This position may be worked remotely within the United States, with the exception of California.

This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, PERM).

The salary range for this position is $180,000- $215,000 and will be determined based on location and experience level.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you'll be responsible for:

• Reinforce the expected responsibilities of our teams so that we don't get lost in the winds and rains of urgency or focus sacrificed to the loudest voice in a room.
• Work with product engineering teams to develop alignment of priorities. Then proactively and openly communicate what will be impacted when priorities change.
• Build relationships with technical leads and team leads to support delivery and team health.
• Provide clarity to those around you to know who we are and who we are not to give space for teams to focus and deliver.
• Enable staff to engage and take ownership of problems both large and small and in all instances advocating decision-making by engineers.
• Have difficult, but candid conversations that enable teams to calibrate their approach to work.
• May perform other job duties as assigned.

What you'll need to have:

• A minimum of 5 years in development or infrastructure as an individual contributor and advanced to a high functioning Sr or Staff engineer.
• At least 4 years managing a team or multiple teams in a fast paced, rapidly evolving environment.
• 4 years leveraging a framework that fits within the broader agile umbrella. e.g. scrum, kanban, Lean.
• Experience within a cloud infrastructure environment.

What would be nice for you to have:

• Relaxed in how you work through interruptions and yet steadfast at guarding your focus time.
• Committed to developing your craft; ie. a deep understanding of the technical and socio-technical systems, skills and techniques important to the masterful execution of your work.
• A rebel in all the best ways; you challenge prevailing thought or assumptions when warranted and suggest better alternatives.
• Able to identify, develop, and support the formative practices and rhythms that make for effective engineers and leaders.
• Skilled at listening well to those you work with to understand their views, in order to equip and challenge team members to take on progressively more difficult situations.
• Quick to get up to speed on situational context. Open to discussing the merits of a solution amongst your co-workers by inviting others to the conversation yet holding steadfast to the vision and values of the organization.
• Effective at facilitating opportunities for engineers with opposing thoughts to listen to one another and help them develop the ability to see problems from multiple viewpoints.
• Capable of serving in the background and able to recognize when to step in front of a problem to take it on directly.
• An effective and candid communicator. Deliberate to openly communicate in large/public channels.
• Able to hire and fire; hiring is fun and firing is not, but experience doing both is critical.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

At Jack Henry, we live by the motto: "Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.

Jack Henry And Associates