Veterinary Assistant/Receptionist

Who we are:

Burlington Veterinary Center is Hiring a Veterinary Assistant / Receptionist!

Position Details
Role: Veterinary Assistant / Receptionist
Status: Full-time
Compensation: Competitive and based on experience and skill set
Schedule: Monday - Friday 1 day off during week

Benefits Highlights

Financial Rewards that Grow with You: 401(k) retirement plan with company match, Health Savings Account and Flexible Spending Account options, referral bonuses, and financial support resources

Wellness & Peace of Mind: Medical, dental, and vision coverage; supplemental insurance options; life and disability insurance; paid time off; paid parental leave; mental health support; and employee pet-care discounts

Professional Growth & Recognition: Quarterly bonus opportunities, continuing education allowance and paid CE, career development support, and license reimbursement for eligible credentialed team members

Lifestyle Perks You'll Appreciate: Paid holidays, Employee Assistance Program, wellness reward opportunities, employee discount programs, and a collaborative environment where you can build both client service and patient-care skills

Love helping people but also want to be hands-on with pets? At Burlington Veterinary Center, you don't have to choose.

Burlington Veterinary Center (BVC) is looking for an experienced Veterinary Assistant / Receptionist to join our growing, progressive hospital. This dual-role position is ideal for someone who enjoys connecting with clients, caring for patients, and staying engaged in a fast-paced, team-oriented environment.

At BVC, we pride ourselves on delivering exceptional medicine, compassionate care, and a high-quality client experience. We're a multi-role, team-based hospital where team members are cross-trained and may move between reception and clinical areas throughout the day. This approach helps support hospital workflow, strengthens our team, and gives you the opportunity to contribute meaningfully to both patient care and client service.

Why You'll Love It Here

• A true dual-role position combining veterinary assisting and client service
• Cross-training across multiple areas of the hospital
• Hands-on opportunities to strengthen both clinical and reception skills
• A growing, progressive veterinary hospital
• Collaborative, team-based approach to patient and client care
• Professional development and career growth opportunities
• Continuing education allowance and paid CE
• Quarterly bonus opportunities
• Employee pet-care discounts
• A supportive workplace where team members can learn, grow, and contribute every day

What You'll Do

Patient Care & Veterinary Support

• Assist veterinarians and veterinary technicians during wellness and sick-patient appointments
• Obtain accurate patient histories and communicate relevant information to the medical team
• Safely and compassionately handle and restrain patients
• Prepare exam rooms for appointments and procedures
• Assist with basic laboratory tasks within your training and responsibilities
• Support patient care and treatment as directed by the medical team
• Maintain clean, organized, and properly stocked clinical areas
• Help keep hospital workflow efficient throughout the day

Reception & Client Service

• Welcome clients and patients with warmth, professionalism, and compassion
• Answer incoming phone calls and assist clients with questions and requests
• Schedule and coordinate appointments
• Check clients and patients in and out of the hospital
• Process payments accurately and efficiently
• Maintain accurate client and patient information
• Communicate clearly and compassionately with pet owners
• Coordinate communication between clients, veterinarians, technicians, and other team members
• Help create a positive, organized, and efficient client experience from arrival through checkout

Team & Hospital Support

• Float between reception and clinical areas based on hospital workflow and team needs
• Work collaboratively with veterinarians, technicians, assistants, receptionists, and hospital leadership
• Support overall hospital operations and daily workflow
• Communicate effectively when transitioning between client-service and clinical responsibilities
• Jump in where needed to support teammates, patients, and clients
• Contribute to a positive, efficient, and team-focused hospital culture

What You'll Bring

• Previous veterinary assistant or veterinary reception experience is preferred
• Strong verbal and written communication skills
• Excellent organization and attention to detail
• Ability to multitask and shift priorities in a fast-paced environment
• Comfort moving between front-desk responsibilities and hands-on patient-care support
• Compassionate and professional client service skills
• Confidence working with pets and their families
• A dependable, adaptable, and team-focused approach
• Positive attitude and willingness to jump in wherever needed
• Desire to learn, develop new skills, and grow professionally
• Genuine passion for helping pets and the people who love them

The Extras You'll Actually Feel

• Cross-training that lets you build skills beyond a single hospital role
• Opportunities to work directly with both clients and patients
• Continuing education and career development support
• A collaborative environment where everyone contributes to the day
• Quarterly bonus opportunities
• Employee pet-care discounts
• Wellness resources and mental health support
• Paid time off and holidays
• Employee discount programs
• A team that values flexibility, growth, and supporting one another

Benefits You Can't Beat

Financial Benefits

• 401(k) retirement plan with company match
• Health Savings Account
• Flexible Spending Account
• Referral bonus program
• Access to financial support resources
• Tuition assistance for eligible technicians

Wellness Benefits

• Medical, dental, and vision coverage
• Supplemental insurance options
• Life and disability insurance
• Mental health support through an Employee Assistance Program
• Wellness reward opportunities
• Employee pet-care discounts
• Paid parental leave

Workplace Benefits

• Quarterly bonus opportunities
• Continuing education allowance
• Paid continuing education
• Career development support
• Cross-training opportunities
• License reimbursement for eligible credentialed team members
• A collaborative, supportive, and team-oriented work environment

Lifestyle Benefits

• Paid Time Off
• Paid holidays
• Paid parental leave
• Employee Assistance Program
• Exclusive employee discount programs

Join Our Team!

At Burlington Veterinary Center, this isn't a role where you're limited to one side of the hospital. You'll have the opportunity to connect with clients, support patients, work alongside our medical team, and develop skills across multiple areas of veterinary medicine. Your flexibility and willingness to jump in will make a meaningful difference for your teammates, our patients, and the families who trust us with their care.

If you're looking for a role where you can make a difference, build your skills, and be part of a supportive and fun team environment, we'd love to hear from you. Apply today and join Burlington Veterinary Center in providing exceptional care to pets and the people who love them!

Diversity, equity, inclusion, and belonging are core values at Burlington Veterinary Center and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our workplace by bringing different perspectives and experiences. That's why we're committed to a culture where employees can be their authentic selves, feel a true sense of belonging, and are empowered to reach their highest potential.