Call Center Director
Undisclosed
Our contact center serves as the front line of client acquisition and revenue generation within a high-volume inbound setting, directly impacting conversion, quality, and operational efficiency. We are seeking a Director of Contact Center Operations to lead a multi-layer team, bringing structure, accountability, and disciplined execution to drive measurable performance improvements across staffing, coaching, and revenue-focused KPIs. Responsibilities Oversee the functionality and efficiency of our phone systems. Ensure seamless connectivity between call center systems and CRM to facilitate accurate and timely data transfer. Create and maintain dashboards to monitor call center performance, providing actionable insights to help team members improve their efficiency and effectiveness. Identify and resolve technical issues swiftly. Foster a culture of continuous improvement, making everyone better at their jobs by ensuring our systems are seamless and efficient. Integrate emerging technologies, such as Generative AI, into our systems to enhance effectiveness and drive innovation. Analyze call center metrics to identify trends, areas for improvement, and opportunities for optimization. Implement strategies to enhance lead conversion rates, ensuring a smooth transition from inquiry to client onboarding. Qualifications 7+ years proven experience managing call center technology and CRM systems. Strong analytical skills with the ability to interpret complex data and generate actionable insights. Excellent leadership and team management abilities. Proficiency with performance monitoring tools and software. Exceptional problem-solving skills and a proactive approach. Curiosity and tenacity in exploring new technologies and solutions. Ability to work in a fast-paced environment and adapt to changing priorities. Familiarity with data visualization tools such as Tableau or Power BI. Knowledge of call center best practices and industry standards. #J-18808-Ljbffr Undisclosed
$127.6k
Position Overview A sales leadership role with 70% of time spent in the field and 30% spent in the office, leading and coaching a team of Outside Sales Representatives selling ADT's core residential product: Home Security and Home Automation. Benefits include paid training...SuggestedWeekly payWork at officeLocal areaSafe Haven Security
Spokane, WA22 hours ago- ...Sears Holdings Customer Support Call Centers is our national support operation that provides inbound and outbound sales and services to customers. The network manages more than 130 million customer calls, letters and e-mails each year. Our Call Centers offers employment...SuggestedWork at officeRelocation
Sears Holdings Corp.
Spokane, WA1 day ago - ...all monitoring and reporting requirements including expenses and call reporting using approved systems and processes. Maintain full... ...24 months) with psychiatrists and/or Community Mental Health Centers in the assigned territory is preferred. Valid driver’s license...SuggestedFull timeWork experience placementLocal areaMonday to FridayNight shift
Vanda Pharmaceuticals
Spokane, WA22 hours ago - Waymaker Elite is a professional, performance-driven sales firm specializing in customer acquisition and brand representation within the telecommunications industry. We’re currently looking for a motivated and client-focused Junior Account Manager to join our growing...SuggestedFull timeLocal area
Waymaker Elite
Spokane, WA22 hours ago $18.13 per hour
...vacation, sick, bereavement, and Holidays). ~401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality...SuggestedFlexible hoursNight shiftDavidson Hospitality Group
Spokane, WA3 days ago$18 per hour
...vacation, sick, bereavement, and Holidays). ~401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality...Flexible hoursNight shiftDavidson Hospitality | Management
Spokane, WA3 days ago$78k
Property Description The Historic Davenport Hotel, Autograph Collection is a prestigious, iconic hotel located in Spokane, Washington, offering exciting job opportunities for hospitality professionals seeking to be part of a historic and renowned team. Joining our team...Work at officeFlexible hoursDavidson Hospitality Group.
Spokane, WA16 hours ago$16 - $35 per hour
Hilton is seeking a Front Desk Supervisor to oversee front desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles...Hourly payFull timeShift workNight shiftAfternoon shiftHilton
Spokane, WA3 days ago$70k - $90k
Account Executive The Account Executive demonstrates new business development skills including networking and account management. They manage accounts and project teams in support of all project and daily work activities from project discovery and scope development ...Contract workFor contractorsFor subcontractorLocal areaInside Source
Spokane, WA3 days ago$177.69k
...community leadership into one unique opportunity. Position Summary We're seeking a Senior Account Executive (known to N2 as Area Directors) to launch, grow, and lead a Stroll publication in your local market. If accepted, you'd operate as a local publisher: driving...Local areaWork from homeHome officeFlexible hoursN2 - All Jobs
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Job Overview: Account Sales Manager for Spokane, WA Hiring Immediately The Account Sales Manager is responsible for up-selling and fulfillment/replenishment, focused on execution and merchandising. Accountable for retention and penetration of small and large format...Base plus commissionFull timeImmediate startMonday to FridayDay shiftKeurig Dr Pepper Inc.
Spokane, WA7 days ago$100k
...presentation skills Strong work ethic with a drive to succeed Ability to self-source your own leads through a combination of cold calling and networking Proven outside or field sales experience with a track record of hitting or exceeding sales goals BELOW ARE A...Local areaSlice Merchant Services
Spokane, WA2 days ago- ...follow our best practices and broker standards. Duties & Responsibilities Service day to day client needs including, fielding phone calls, email, and other communication relative to coverage questions, policy changes, payments, cancellations, etc. Manage the execution of...Local area
HUB International
Spokane, WA1 day ago $42k - $60k
...services department, the rehabilitation department, and the Medical Center. Job Duties: · Performs application of orthopedic soft... ...placement such as CPM placement and maintenance. · Screen calls, pages, and emails regarding patient status and reports potential...Full timeImmediate startPacific Medical, Inc.
Spokane, WA3 days ago- ...our best practices and broker standards. Duties & Responsibilities Service day to day client needs including, fielding phone calls, email, and other communication relative to coverage questions, policy changes, payments, cancellations, etc. Manage the...Flexible hours
Squaremouth
Spokane, WA4 days ago - Overview At Alliant Insurance Services, we thrive on creating employee benefits solutions built on the idea that health makes growth possible. As top tier professionals dedicated to solving our clients' health and welfare insurance challenges, Alliant team members deliver...Work experience placementWork at officeLocal area
Alliant Insurance Services
Spokane, WA3 days ago $75k - $80k
...events, trade shows, and customer product demos to promote the brand and develop new business opportunities. Coordinate joint sales calls with factory reps & sales manager Sales Strategy & Execution Develop and execute territory sales & growth plans, forecasting...Full timeWork at officeNight shiftSpokane Hardware Supply
Spokane, WA22 hours ago- Lease Account Manager - Transportation Overview Are you a driven sales professional who thrives on building customer relationships and driving business growth? We offer a competitive base salary and unlimited commission. Join our team as a Lease ...Full time
Spokane
Spokane, WA22 hours ago - ...Responsibilities include: Identifying new potential business by cold calling in territory. Communicating all potential leads to... ...weekly written progress reports to Account Executive and Sales Director. Participating in Pain Management bi-weekly sales call and sales...Work at officeLocal areaNight shift
$10k
Account Executive - Service Sales - Spokane, WA AirReps, a division of Daikin Comfort Technologies North America, is a leader in HVAC solutions that are clean, comfortable and efficient. AirReps' expertise and passion for people are our biggest talents. We bring the...Base plus commissionFor contractorsWork experience placementFlexible hoursNight shift- Account Executive iHeartMedia, the number one audio company in America, reaches 90% of Americans every month. We're the largest podcast publisher, with more monthly downloads than the second- and third-largest podcast publishers combined. iHeartRadio is the #1 streaming...Work at officeLocal area
$75k
BlackHawk Industrial Account Manager BlackHawk Industrial provides you with the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local ...Contract workTemporary workLocal area- ...confidentiality and professional communication. Responsibilities include scheduling, data entry into the EHR, and coordinating translation services as needed. This role emphasizes accuracy, courtesy, and teamwork within a patient-centered environment. #J-18808-Ljbffr...
CHAS Health
Spokane, WA4 days ago $4,000 per month
...compensation will vary based on performance Lucrative incentive sales plans, bonuses and sales contests to recognize your success No cold calling – we provide a high volume of inbound leads and walk in traffic Comprehensive paid training and licensing , plus ongoing mentorship...Full timeRelocation packageFreeway Insurance Services America, LLC
Spokane, WA1 day ago$79k
...! Raptor Rooter & Plumbing seeks a full-time Plumbing Service Manager ready for a career boost.Corporate discount at local fitness center.Employee educ... Full-time The Service Manager is responsible for the customer-focused and efficient operation of the dealership's...Hourly payFull timeWork at officeLocal areaRemote workWork from homeRelocation packageFreeway Insurance Services America
Spokane, WA1 day ago$62.46k
Store Associates This position is essential to the success of our retail stores. Store Associates work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin‑Willi... Show more $62,460.00 yearly Full-time Retail Careers...Hourly payFull timeContract workPart timeFor contractorsLocumRemote workRelocation packageMonday to FridayNeighborhood Charter Schools
Spokane, WA22 hours ago- Travel House Supervisor RN Company: Fusion Medical Staffing Location: Facility in Spokane, Washington Job Details Fusion Medical Staffing is seeking a skilled House Supervisor RN for a 20-week travel assignment in Spokane, Washington. As a member of our team,...Temporary workShift work
Fusion Medical Staffing
Spokane, WA2 days ago $24 - $27 per hour
...client accounts or lines of coverage as needed. Duties & Responsibilities Service day to day client needs including fielding phone calls, email, and other communication relative to coverage questions, policy changes, payments, cancellations, etc. Manage the...Local areaFlexible hours- Job Title At Alliant Insurance Services, we thrive on creating employee benefits solutions built on the idea that health makes growth possible. As top tier professionals dedicated to solving our clients' health and welfare insurance challenges, Alliant team members ...Work experience placementWork at office
- ...products to contractors, remodelers, builders, and architects. Headquartered in Atlanta, Georgia, Alside operates more than 100 supply centers across the U.S. and is owned by Associated Materials, LLC. Equal Employment Opportunity Associated Materials, LLC, provides equal...For contractorsWork at officeLocal area
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