Retirement System Operations Specialist I

Retirement System Operations Specialist I (Remote)

Customer Benefits | Temporary Assignment

A large public-sector organization is seeking a detail-oriented Retirement System Operations Specialist I to support its Customer Benefits team . This role focuses on processing retirement and benefits-related transactions, maintaining member records, and assisting with customer inquiries.

This is a full-time, fully remote contract opportunity ideal for candidates with administrative, benefits, or customer support experience who are comfortable working in a structured, compliance-driven environment.

Assignment Details

• Job Title: Retirement System Operations Specialist I (RSOS I)
• Location: Remote (equipment not provided)
• Duration:  May 1, 2026 November 30, 2026
• Schedule: Monday Friday, 40 hours/week
• Pay Rate:  $20.00/hour

Key Responsibilities

• Process retirement applications and approve retirements across multiple service categories.
• Research, verify, and process:
• Retirement account withdrawals
• Beneficiary designations
• Respond to member inquiries and provide support related to retirement and benefits programs.
• Maintain and update member records and track interactions in internal systems.
• Assist members by explaining benefit programs and available options.
• Prepare standard correspondence related to retirement and benefits.
• Review, scan, and upload documents, ensuring proper workflow routing.
• Maintain accurate records, files, and reports.
• Perform administrative and program support tasks as assigned.

Required Qualifications

• Completion of at least 30 college credit hours (relevant experience may substitute)
• Minimum one (1) year of experience in:
• General office, accounting, benefits, or payroll functions
• Using a computer to research and retrieve information
• Microsoft Office (Word, Excel)
• Strong attention to detail and accuracy in processing documents.
• Effective written and verbal communication skills.
• Ability to work independently in a remote environment with structured supervision.

Additional Information

• This position involves handling confidential and sensitive member information .
• Background check required prior to start.
• Candidates who have lived outside of Texas within the past two years may be subject to an additional federal background check .
• This is a remote role , and candidates must provide their own computer and equipment.
• Work is performed in a structured, policy-driven environment with defined procedures.

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