Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Field Service Engineer

Park Place Technologies

Field Service Engineer

Are you someone who thrives on helping others? Enjoys solving challenging technical problems? Is passionate about working hands-on with computer hardware? Then you may be interested in the Field Service Engineer (FSE) position that we have available.

It's an opportunity to join a team that meets the 24/7 data center maintenance needs of local customers with a focus on delivering exceptional service with each interaction. You will provide onsite system diagnostic and analysis support to customers within a geographical territory, or assigned to a specific account, supporting the customer per the terms of the Service Level Agreement (SLA) with Park Place Technologies. Specifically, it will be responding to customers' system failures by way of computer hardware service, testing, diagnostic analysis, and systems analysis of hardware, storage area networks, and system configurations.

This role requires driving to different customer sites within a 120-mile radius for assigned service calls. You will use your own vehicle and be reimbursed for travel expenses. You will work Monday-Friday, 8am-5pm and also must be willing to participate in after-hours, on-call rotation responding to customer issues and servicing all equipment regardless of product training within the designated service area.


What you'll be doing:

Customer Support
  • Ensure timely, professional and effective response to customer service needs to maintain a high level of customer satisfaction
  • Provide effective problem analysis and identification remotely before arrival at customer site; determine needed parts and documentation to minimize down time and multiple trips
  • Perform service in a cost-effective manner, displaying professional attitude and courtesy while on site
  • Maintain effective communication with customer and our customer support center during repair process and any projected delay
  • Analyze software and hardware error logs, utilizing diagnostic and troubleshooting techniques and operating system analysis to ensure timely and effective repair
  • Analyze, diagnose, troubleshoot and repair data center hardware (including mid- to high-end servers and storage devices) as well as storage area network and systems configuration and compatibility problems
  • Utilize multiple tools for remote system connection to perform remote diagnosis, repair or configuration changes
  • Follow customer specific repair procedures; assess current and future customer needs based on usage of the system
Inventory/Parts Management
  • Determine needed parts and quantities based on contracts in service area
  • Return bad or excess parts in a timely manner
  • Manage accurate inventory count (daily and as required) and perform bi-yearly physical count inventory
Administrative
  • Accurately complete and timely return audit forms, email replies, timesheets and expense reports
  • Attend and participate in regularly scheduled team meetings
  • Account for all activities correctly using Field Point time reporting utility
What we're looking for:
  • Experience working with OEM data center hardware with ability to grasp new products/concepts
  • Successful prior field experience
  • Strong troubleshooting skills; CompTia A+ and Server + preferred
  • Availability for after hours, on-call rotation to support customer needs
  • Must possess a valid driver's license and an appropriate driving record based on the position travel requirements
  • Ability to lift up to 50 pounds, stand and walk for extended periods of time, pull, lift, squat, reach, bend, and stoop to equipment, parts, and supplies. This is an active position that requires walking, standing, squatting, bending, and driving for over 50% of the workday. Potential requirement for work at height, including the use of ladders
  • Must be able to pass customer background screenings in addition to Park Place Technologies pre-employment screening
Bonus Points:
  • Certification and other OEM computer hardware certifications from major vendors such as Dell, IBM, HP, etc. are helpful
  • Bachelor's degree in related field (i.e. Computer Science, Engineering) or equivalent experience preferred
Education:
  • High School Degree required
Travel:
  • Must be able to travel to client sites up to 75% of the time within a predetermined territory radius (up to 4+ hours/one way by car)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Field Service Engineer in Lake Oswego, OR vacancy
  • Job Title This job is no longer available. Employer is willing to sponsor qualified candidates for a non-immigrant work visa. Preferred Skills All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age,...
    Suggested
    Local area
    Work visa

    Olympus Controls

    Tualatin, OR
    11 hours ago
  •  ...dedicated to excellence in the design and engineering of Lam’s etch and deposition products....  .... The impact you’ll makeAs a Laboratory Service Engineer at Lam, you're a pivotal force...  ...looking forBachelor’s degree in a technical field with 2+ years of experience; or... 
    Suggested
    Work experience placement
    Local area
    Remote work
    Flexible hours
    2 days per week
    3 days per week
    1 day per week

    Lam Research Corporation

    Tualatin, OR
    3 days ago
  •  ...Inc, a nationwide provider of Medical Imaging solutions in x-ray, CT, MRI and Ultrasound, is seeking an experienced X-ray Field Service Engineer. This person will be responsible for Corrective Maintenance and troubleshooting of Medical Imaging equipment, scheduled Planned... 
    Suggested
    For contractors
    Local area
    Home office
    Night shift

    MXR Imaging, Inc.

    Portland, OR
    1 day ago
  •  ...Job Title Performs on-site service and repair of semiconductor processing equipment. Troubleshoots equipment problems...  ...Qualifications Associates degree in electronics, engineering, or other applicable field of study; Bachelor’s Degree in Engineering or Technology... 
    Suggested

    Infotree Global Solutions

    Clackamas, OR
    4 days ago
  •  ...role supports the Electrification Automation (EA) business by delivering hands-on field expertise for low- and medium-voltage power distribution systems. The Senior Field Service Engineer will lead installation, testing, commissioning, and troubleshooting activities for... 
    Suggested
    Permanent employment
    Full time
    Immediate start

    Siemens

    Portland, OR
    1 day ago
  •  ...Description The Field Service Engineer is responsible for installing, maintaining, troubleshooting, repairing, and optimizing Evatec equipment at customer locations throughout North America. This role supports highly technical vacuum deposition and thin film... 

    Miratech

    Portland, OR
    11 hours ago
  •  ...Description Our Global Business Group at Nova is looking for a Field Service Engineer who is a self-starter, has a positive attitude, is a team player, and can support our systems at the customer site in a professional manner. The FSE will perform engineering and... 
    Contract work

    NOVA

    Beaverton, OR
    4 days ago
  •  ...industry. As a world leader in life science engineering and technical solutions, MTG has the...  ...America. Responsibilities: Collect service reports for CM, PM, Cal, Qual and upload copy to CMMS work order Ensure Field Service Report completion and follow-up actions... 

    Mentor Technical Group

    Oregon City, OR
    17 days ago
  • $105k - $231k

     ..., and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.The impact you’ll makeAt Lam, as a Field Process Engineer in the metals deposition and thin‑film processes (e.g., PVD, CVD,... 
    For subcontractor
    Local area
    Remote work
    Flexible hours
    2 days per week
    3 days per week
    1 day per week

    Lam Research Corporation

    Tualatin, OR
    2 days ago
  • $40 - $46 per hour

     ...Field Service Engineer Our Water Technology Business has an exciting opportunity available for a Field Service Engineer. The Field Service Engineer will be responsible for managing all aspects of water treatment plant commissioning, installation, and optimization,... 
    Contract work
    Immediate start
    Remote work
    Flexible hours

    Veolia | France

    Portland, OR
    11 hours ago
  • $33.65 - $38 per hour

     ...Field Service Engineer Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics, one of Danaher's 15+ operating companies, our work saves livesand... 
    Hourly pay
    Remote work
    Flexible hours
    Night shift

    Danaher

    Portland, OR
    5 days ago
  • Working for Micro Systems Engineering, Inc. (MSEI) means joining an elite team to work on some...  ...of design improvements.Analyze field and product performance data to drive continuous...  ..., genetic information, uniformed service or any other consideration protected by... 
    Full time
    Local area
    Worldwide

    Biotronik

    Lake Oswego, OR
    4 days ago
  • Apply For This Job Interested in building your career at CaptiveAire? Get future opportunities sent straight to your email. CaptiveAire

    CaptiveAire

    Portland, OR
    1 day ago
  •  ...sustainable infrastructure and our expertise in engineering, procurement, consulting and...  ...position B&V for the future. May offer other services to the client. Typically provides...  ...specialization, or in a narrow but specialized field. Develops and applies advanced... 
    Full time
    Part time
    Work experience placement
    Work at office
    Local area
    Relocation
    Visa sponsorship
    Flexible hours

    Black & Veatch

    Tualatin, OR
    4 days ago
  • $30 - $50 per hour

     ...technology and myriad clients in an organization that supports their service technicians! We provide a car allowance, a company cell phone...  ..., below are some more details: Responsible for day to day field service. Including but not limited to: service, installations... 
    Local area

    Ellison Technologies

    Wilsonville, OR
    1 day ago
  •  ...leading global provider of advanced products, services and expertise to help municipal,...  ...years of experience and a reputation for engineering excellence, businesses, and public bodies...  ...workshop-based activities and occasional field-based work, providing excellent variety... 
    Apprenticeship
    Casual work
    Night shift
    Rotating shift

    CRH

    Portland, OR
    6 days ago
  • $32.19 - $42.02 per hour

     ...leading global water technology company We're Hiring for a Level 1 Field Technician! If you are excited and passionate about helping...  ...! **Xylem, Inc.** is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world's... 
    Hourly pay
    Full time
    Work experience placement
    Night shift

    Xylem

    Tualatin, OR
    4 days ago
  •  ...Nortek Data Center Cooling is seeking a Service Technician for Data Center Service to handle warranty issues and provide expert technical support to end users and outside sales reps. Responsibilities include commissioning, repairing, and servicing data center cooling... 
    For contractors

    Nortek

    Tualatin, OR
    3 days ago
  •  ...always acting in a safe manner Engage in strenuous physical labor including lifting and pulling heavy objects Operate light and heavy equipment, handles various han Field Service Technician, Service Technician, Field Service, Service Tech, Technician, Social Services... 

    Clean Harbors

    Tualatin, OR
    11 hours ago
  •  ...Job Description Job Description Mountain Ltd. has an opening for an OSP Field Engineer in the Portland, OR area! Job Description: This role requires assisting an engineer with pole inventories, retagging, inspections, and data collection, largely independently... 
    Work experience placement
    Work at office
    Immediate start

    System One

    Portland, OR
    4 hours ago
  • Micro Systems Engineering, Inc. (MSEI) is a pioneer in developing innovative implantable medical technologies that improve—and often save—...  ...managerREQUIRED QUALIFICATIONS BS or MS Degree in engineering in the field of Computer Science, Computer Engineering or Electrical... 
    Full time
    Work at office
    Remote work
    Shift work

    Biotronik

    Lake Oswego, OR
    3 days ago
  •  ...Products Group, we are dedicated to excellence in the design and engineering of Lam's etch and deposition products. We drive innovation to...  ...instrumentation, and performance validationSupport root cause analysis of field or test issues involving flow instability, thermal gradients,... 
    Local area
    Remote work
    Flexible hours
    2 days per week
    3 days per week
    1 day per week

    Lam Research Corporation

    Tualatin, OR
    2 days ago
  •  ...Products Group, we are dedicated to excellence in the design and engineering of Lam's etch and deposition products. We drive innovation to...  ...Qualifications:Bachelor’s degree in Mechanical Engineering or related field with 2+ years of experience; or an advanced degree without... 
    Local area
    Remote work
    Flexible hours
    2 days per week
    3 days per week
    1 day per week

    Lam Research Corporation

    Tualatin, OR
    4 days ago
  •  ...controls, software, systems, and process engineering—partnering globally to bring complex,...  ...partners to ensure designs are manufacturable, serviceable, and cost‑effective.Support prototype...  ...to sustaining engineering efforts and field issue resolution as needed.Who we’re looking... 
    Local area
    Remote work
    Flexible hours
    2 days per week
    3 days per week
    1 day per week

    Lam Research Corporation

    Tualatin, OR
    2 days ago
  •  ...Products Group, we are dedicated to excellence in the design and engineering of Lam’s etch and deposition products. We drive innovation to...  ...Qualifications:Bachelor’s degree in Mechanical Engineering or related field with 2+ years of experience; or an advanced degree without... 
    Local area
    Remote work
    Flexible hours
    2 days per week
    3 days per week
    1 day per week

    Lam Research Corporation

    Tualatin, OR
    4 days ago
  •  ...dedicated to excellence in the design and engineering of Lam's etch and deposition products....  ..., reliability, manufacturability, serviceability, and cost.Develop functional specifications...  ...in Electrical Engineering or related field with 8+ years of experience; or Master’... 
    Local area
    Remote work
    Flexible hours
    2 days per week
    3 days per week
    1 day per week

    Lam Research Corporation

    Tualatin, OR
    3 days ago
  •  ...Products Group, we are dedicated to excellence in the design and engineering of Lam's etch and deposition products. We drive innovation to...  ...degree in Data Science, Computer Science, Physics, or related field with 8+ years of relevant experience; or Ph.D. with 5+ years of... 
    Local area
    Remote work
    Flexible hours
    2 days per week
    3 days per week
    1 day per week

    Lam Research Corporation

    Tualatin, OR
    4 days ago
  •  ...Products Group, we are dedicated to excellence in the design and engineering of Lam’s etch and deposition products. We drive innovation to...  ...Who we’re looking forBachelor’s degree in Engineering or related field with 8+ years of experience; or Master’s degree with 6+ years;... 
    Local area
    Remote work
    Flexible hours
    2 days per week
    3 days per week
    1 day per week

    Lam Research Corporation

    Tualatin, OR
    2 days ago
  •  ...Operations Group brings information systems, facilities, supply chain, logistics, and high-volume manufacturing together to drive the engine of our global business operations. We help Lam deliver industry-leading solutions with speed and efficiency, while actively... 
    Local area

    Lam Research Corporation

    Tualatin, OR
    4 days ago
  • $24 per hour

    Job Description Job Description Build your maintenance skills in a hands-on role supporting both facility operations and CNC manufacturing equipment, with close training and guidance from an experienced maintenance lead. SALARY : $24/hr. LOCATION : Tualatin, ...
    Full time
    Local area
    Monday to Friday
    Weekday work

    NW Staffing Resources

    Tualatin, OR
    1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Field Service Engineer. Be the first to apply!