Quality Engineer

Sr. Commercial Quality Control AI Automation AssociateThe Sr. Commercial Quality Control AI Automation Associate is a member of the Commercial Quality Control (CQC) program, dedicated to building and operating automated and AI-assisted quality control reviews across Commercial Lending. This role helps transform manual review checklists and review programs into automated and AI-augmented review activity using approved tooling. It combines business process analysis and quality control review execution, applying automation and AI to extend review coverage, reinforce operational consistency, and streamline manual review effort while maintaining the quality standards each program requires.Responsibilities:Conduct business process analysis on commercial lending processes to understand how they operate and where quality control review provides value, and document that analysis to support review program designSupport the design and development of new CQC review programs, translating process analysis into review criteria, checklists, and the review logic that executes against themAnalyze CQC manual review programs and checklists to identify candidates for automation and AI augmentation, and document the process logic required to transition themBuild automated and AI-assisted review workflows using approved tooling, including Claude, Claude Skills, Claude Code, and n8nDevelop, maintain, and version Claude Skills and automation flows that support review execution against defined program standardsTranslate review checklists and program criteria into structured, reproducible automated review logic, preserving the observation criteria defined at the program levelExecute AI-assisted reviews under the applicable human review posture, recording outcomes and observations through the program system of recordValidate automated and AI-assisted workflows against representative cases before they take effect, and document validation resultsMaintain technical and process documentation for the automations and skills the role builds, supporting handoff, review, and continuityMonitor automation and agent performance, and surface proposed adjustments to CQC leadership for program calibrationSupport the transition of mature automations to operational partners where directedQualifications:High school diploma or equivalent required; Bachelor's degree preferred3+ years of experience in quality control, quality assurance, audit, operations, or a related review or analytical functionProven business process analysis skills, including breaking down a process into its component steps, inputs, and decision points and documenting that logic clearlyWorking proficiency with AI tools for structured work, including prompt development and applying AI to analytical and review tasksExperience building or maintaining automations, workflows, or scripted processes using a low-code or no-code automation platform, or comparable technical aptitudeStrong attention to detail and the ability to translate written criteria into precise, reproducible logicClear written communication and documentation skillsAbility to work independently against defined program standards and manage multiple workstreamsAxos Employee Benefits May Include:Medical, Dental, Vision, and Life InsurancePaid Sick Leave, 3 weeks' Vacation, and Holidays (about 11 a year)HSA or FSA account and other voluntary benefits401(k) Retirement Saving Plan with Employer Match Program and 529 Savings PlanEmployee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed TradingAbout AxosBorn digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We're a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).Pre-Employment Background Check and Drug Test:All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.Equal Employment Opportunity:Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.Job Functions and Work Environment:While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.E-Verify and Right to Work NoticesAxos participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States. The E-Verify program is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.IER Right to Work Poster (English/Spanish)E-Verify Participation Poster (English/Spanish)