Director of Operations

Chick-fil-A - Hiring for Director of Operations! Are you looking for a dynamic work environment where teamwork and leadership flourish? Do you thrive in a positive atmosphere that values personal growth? If you answered yes, then Chick-fil-A is the place for you! At Chick-fil-A, we believe that working here is more than just a job – it's an opportunity to make a difference in our community while developing your leadership skills. As the highly skilled Director of Operations at our King George, VA location, you will play a critical role in driving operational excellence and delivering a remarkable guest experience. Join us and enjoy a fun and supportive workplace with great benefits! This is a unique opportunity to join us in helping grow a business that is less than 2 years old while influencing our team culture and directly impacting our financial results. Please see responsibilities and qualifications below: Key Responsibilities Champion Chick-fil-A's mission and core values in all operations. Foster a positive team culture focused on servant leadership. Lead, coach, and develop Chick-fil-A Leaders and Team Members. Operational Excellence Ensure execution of Chick-fil-A standards in food safety and hospitality. Analyze operational data to improve quality and profitability. Oversee daily operations to drive efficiency and sustainability. Team Development Lead hiring, onboarding, and performance management processes. Develop training programs to enhance the operational skills of the team. Provide coaching and accountability to team members at all levels. Financial & Strategic Planning Partner with the local Owner/Operator to set and achieve financial goals. Monitor labor and food costs, and other key performance indicators. Forecast staffing needs and manage scheduling for productivity. Customer Experience Set the standard for exceptional customer service. Respond to customer feedback with empathy and urgency. Identify ways to continuously improve customer experience. Qualifications Preferred Chick-fil-A leadership experience or 3-5 years in multi-unit/high-volume restaurant leadership. Proven track record of developing teams and improving outcomes. Passionate about servant leadership and developing others. Strong business acumen and understanding of restaurant financials. Excellent communication and interpersonal skills. Self-driven: constantly takes initiative and solve problems. Strong decision maker: analyzes how every decision impacts the business. Detailed oriented and organized. What We Offer Base salary of $55K-$65K based on experience. Comprehensive health benefits with a $500 monthly contribution. Free telehealth for you and your entire household. Performance-based bonus opportunities up to $1,000/month. Leadership development opportunities. A values-driven work culture and meaningful career growth. Location: 16423 Commerce Dr. King George, Virginia 22485 Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities. #J-18808-Ljbffr Workstream