Customer Service Representative/Dispatcher

Future Opening: Customer Service Representative/Dispatcher Full Time • Grand Rapids, MI Paid time off Requirements Must have experience in the skilled trades space Proven experience as dispatcher or relevant position Outstanding organizational and multitasking abilities Active listener with excellent communication skills Sound judgment and critical thinking Manage large amounts of incoming calls Outbound calls to potential leads Identify and assess customers’ needs occasionally to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Take the extra mile to engage customers Experience with Service Titan is required Compensation: $16.00 - $24.00 per hour About Whitney Services employs plumbers , electrical contractors , HVAC technicians, and drain cleaning professionals to better serve customers throughout Michigan, Indiana, Ohio & Florida. It is always our goal to provide the best service and parts to our customers on every job. Are you willing to complete a background check of felony convictions? * Do you have a cell phone that can be used for work purposes? * How many years of skilled trades experience do you have? * How many years of experience do you have working with skilled trades? * I was referred to this position by a current employee #J-18808-Ljbffr Whitney Holdings