Senior Service Manager - Cortland Ridglea

Senior Service Manager - Cortland Ridglea Fort Worth, TX At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment. Role Overview As the Senior Service Manager, you provide senior‑level leadership over the maintenance operations of a multimillion‑dollar multifamily community. You oversee the physical condition of the property, lead and develop the maintenance team, support operational goals, and partner closely with the Community Manager to enhance resident satisfaction, support renewals, andmaintainasset performance. This role requires strong technicalexpertise, exceptional leadership skills, and a commitment to safety, operational excellence, and resident service. Maintenance Operations & Technical Oversight Oversee, schedule, and assign all routine and preventative maintenance activities. Inspect the work of Service Technicians and providehands ononrepair support for complex issues involving electrical, plumbing, HVAC, appliances, gas fixtures, flooring, railings, and other building systems. Monitor the physical condition of the community,identifyareas of concern, and ensure prompt correction of unsafe or deteriorating conditions. Maintainaccuratepreventive maintenance records, service request logs, and documentation for all vacant units. Lead the team in daily workflow, task prioritization, and adherence to company protocols and safety standards. Hire, onboard, coach, and evaluate maintenance team members; administer performance plans or disciplinary actions as needed. Manage the on-call rotation and provide support during emergency situations. Ensure all work practicescomply withcompany policies and federal/state regulations such as ADA, Fair Housing, OSHA, Lead-Based Paint, HAZCOM, EPA, and related requirements. Safety, Compliance & Workflow Management Maintainup to datesafety documentation including MSDS, HAZCOM records, pool logs, refrigerant logs, andOSHA requiredmaterials. Oversee the system for tracking and completing resident servicerequests—strivingtimely,high-qualityresolution. Ensure the teamremainsproactive inidentifyinghazards, reporting risks, andmaintaininga safe environment throughout the community. Support the preparation of maps and referencematerialsidentifyingutility cutoffs, clean-outs, meters, and critical infrastructure locations. Manage maintenance spending and ensureexpenditure alignswith approved budgets. Maintain adequate inventory of tools, materials, and replacement parts to support daily operations. Coordinate with vendors for specialized repairs or services, ensuring work quality and cost efficiency. Support overallgroundupkeep byassistingwith debris removal and exterior cleanliness as needed. Qualifications 5–6+ years of experience in maintenance, including carpentry, plumbing, electrical, and HVAC; multifamily experience preferred. High school diploma or equivalent required; technical training or college coursework preferred. Strong leadership skills with the ability to train, mentor, and manage a maintenance team. Universal EPA, CPO, and HVAC certifications are required. Valid Class E driver’s license. Strong knowledge of applicable laws and regulations including EPA, OSHA, ADA, and Fair Housing. Ability to read and interpret maintenance instructions, technical manuals, and equipment documentation. Strong customer‑service and communication skills. Ability to work evenings, weekends, and participate in on‑call rotations as needed. Physical ability to perform maintenance tasks including lifting, climbing, and working indoors/outdoors. About Cortland Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio. Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people. Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email View email address on click.appcast.io Cortland is a drug‑free workplace. Cortland participates in e‑verify to verify the employment status of all persons hired to work in the United States. California Applicant Privacy Notice We collect personal information from all job applicants, including identifiers (e.g., name, contact details), professional or employment information (e.g., résumé, work history, qualifications), and education information. This information is used for recruiting, evaluating your candidacy, conducting interviews, and managing the application process. California residents may request access to or deletion of their personal information by contacting us at View email address on click.appcast.io GDPR Statement When you apply to a job on this site, the personal data contained in your application will be collected by Cortland (“Controller”), which is located at 3424 Peachtree RD NE Suite 300 Atlanta, GA and can be contacted by emailing View email address on click.appcast.io because Controller wishes to evaluate your candidacy for employment at Controller. Your personal data was either obtained from publicly available sources (e.g. LinkedIn) or provided to Controller by someone who referred you for potential employment. Controller’s data protection officer is Greg Shultz, who can be contacted at View email address on click.appcast.io. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. Your personal data has been shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data has been transferred to the United States. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer was subject to appropriate additional safeguards under [either the standard contractual clauses or the Privacy Shield]. You can obtain a copy of the standard contractual clauses by contacting us at View email address on click.appcast.io Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority. Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have or have ever had a disability. People can become disabled, so we need to ask this question at least every five years. How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. 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