Senior Manager, ServiceNow Platform

## Senior Manager, ServiceNow PlatformApplylocations: Fort Myers, FLtime type: Full timeposted on: Posted 2 Days Agotime left to apply: End Date: June 29, 2026 (28 days left to apply)job requisition id: M103721**Job Description Summary**Mosaic Health is seeking a Senior Manager, ServiceNow Platform to lead the administration, governance, and continuous improvement of the enterprise ServiceNow environment. This is the operational and strategic lead for ServiceNow at Mosaic, accountable for ensuring the platform effectively supports IT service management, enterprise workflow automation, and the broader service delivery experience across the organization. Reporting to the AVP, Enterprise Platforms & Applications, the Senior Manager leads a team of ServiceNow administrators and developers responsible for ITSM configuration, service catalog management, workflow automation, and platform stability. This role partners closely with IT operations, the service desk, and business stakeholders to ensure ServiceNow is not just maintained but actively expanded to meet the operational demands of a growing, multi-site health system. The right candidate brings hands-on ServiceNow platform expertise, demonstrated governance discipline, and the leadership presence to drive adoption and accountability across a complex organizational environment. This role requires someone who understands both the technical depth of the platform and the service delivery context in which it operates.**How will you make an impact & Requirements**# **Organizational Scope****ITSM & Service Catalog***Incident, Request, Change, Service Portal*Owns ITSM module configuration, service catalog governance, and the employee self-service experience. Ensures incident, request, change, and problem management workflows are current, effective, and aligned to Mosaic’s operational standards.**Workflow Automation***Business Process Automation, Integrations*Leads development and maintenance of workflow automations that improve operational efficiency across IT and business functions. Partners with stakeholders to identify and automate high-value manual processes.**Platform Administration***Upgrades, Health, Security, Governance*Maintains platform health, security configuration, and upgrade cycles. Ensures the ServiceNow environment is stable, compliant, and governed to Mosaic’s standards.# **Key Responsibilities**# **Qualifications****Experience*** 5+ years of experience in enterprise service management, ITSM platforms, or ServiceNow administration and development* 3+ years of hands-on ServiceNow platform experience, including ITSM module configuration, service catalog management, and workflow development* Experience leading or coordinating a team of platform administrators or ITSM practitioners* Demonstrated experience with ServiceNow governance, change management, and release management in a complex organizational environment* Experience supporting ITSM operations in a multi-site or distributed organization**Preferred Experience*** ServiceNow Certified System Administrator (CSA) or equivalent certification* Experience in healthcare, life sciences, or another highly regulated industry* Exposure to ServiceNow ITOM, HR Service Delivery, or other non-ITSM module implementations* Familiarity with ITIL frameworks and their practical application in an enterprise service management environment* Experience supporting organizational growth, M&A integration, or system onboarding activity**Skills & Competencies*** Strong ServiceNow platform knowledge, including ITSM configuration, workflow scripting, and service catalog design* Operational discipline with a strong orientation toward governance, documentation, and platform standards* Effective communicator with IT and business stakeholders — able to translate technical platform capabilities into service delivery outcomes* Demonstrated ability to lead a small team, manage competing priorities, and deliver against a prioritized backlog* Service-oriented mindset with a genuine focus on employee and end-user experience as the measure of platform success**Compensation:**$137,150.00to$205,724.00### About UsMosaic Health is a national care delivery platform focused on expanding access to comprehensive primary care for consumers with coverage across Commercial, Individual Exchange, Medicare, and Medicaid health plans.### Who we areMosaic Health is a national care delivery platform focused on expanding access to comprehensive primary care for consumers with coverage across Commercial, Individual Exchange, Medicare, and Medicaid health plans. The Business Units which comprise Mosaic Health are multi-payer and serve nearly one million consumers across 19 states, providing them with access to high quality primary care, integrated care teams, personalized navigation, expanded digital access, and specialized services for higher-need populations. Through Mosaic Health, health plans and employers have an even stronger care provider partner that delivers affordability and superior experiences for their members and employees, including value-based primary care capacity integrated with digital patient engagement and navigation. Each of the companies within Mosaic Health provide unique offerings that together promise to improve individuals' health and wellbeing, while helping care providers deliver higher quality care. For more information, please visit Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.If you require an accommodation for the application or interview process, please let us know and we will work with you to meet your needs. Please contact View email address on click.appcast.io for assistance. #J-18808-Ljbffr