Service Advisor

Service Advisor

Lexus of New Orleans

At Lexus of New Orleans, we are Driven to Excellence. Our dealership is recognized for delivering award-winning service, exceptional guest experiences, and a professional environment where team members can build long-term, successful careers.

We are seeking a motivated, customer-focused Service Advisor who thrives in a fast-paced luxury environment and takes pride in delivering a seamless, transparent, and elevated service experience.

Compensation

$75,000 - $125,000 annually (performance-based)
Earnings are based on experience, performance, and customer volume.
A pay guarantee may be available for qualified candidates during training.

Structured training and support are provided to help new team members build toward top-tier earnings.

Why Join Lexus of New Orleans?

• Established luxury dealership with strong service traffic and repeat clientele
• High customer retention and a reputation for exceptional guest satisfaction
• Performance-driven environment with clear opportunities for income growth
• Manufacturer and dealership-paid training and development
• Supportive team culture focused on professionalism, accountability, and results

Position Overview

The Service Advisor serves as the primary liaison between our guests and service technicians. This role is responsible for ensuring every customer receives a smooth, transparent, and high-quality service experience from vehicle check-in through delivery.

Successful advisors are organized, proactive communicators who can manage multiple repair orders while maintaining exceptional customer satisfaction and efficiency.

Key Responsibilities

• Greet every guest promptly and professionally
• Listen carefully to customer concerns and accurately document service needs
• Prepare clear, detailed, and accurate repair orders
• Provide timely estimates for maintenance, diagnostics, and repairs
• Present manufacturer-recommended maintenance and services confidently and professionally
• Clearly explain repair recommendations, timelines, and associated costs
• Obtain and document customer authorization for all repairs and additional services
• Maintain proactive communication throughout the service process
• Coordinate workflow with technicians to ensure efficiency and accuracy
• Manage extended warranty and service contract documentation
• Verify completed repairs for quality and accuracy prior to delivery
• Review completed work with customers at vehicle pickup
• Address and resolve customer concerns with professionalism and urgency
• Track special-order parts and vehicle status updates
• Support and encourage manufacturer customer satisfaction surveys
• Meet or exceed dealership CSI and Hours Per Repair Order (HPR) expectations
• Participate in ongoing training, meetings, and development programs

Qualifications

Education & Experience

• High school diploma or GED required
• Previous automotive service advisor or customer service experience preferred
• Strong communication and relationship-building skills required
• Luxury brand experience is a plus, but not required

Licenses

• Valid driver's license with an insurable driving record required

Professional Attributes

• Strong organizational and multitasking ability
• Professional appearance and demeanor
• Customer-first mindset with attention to detail
• Ability to perform in a fast-paced, performance-driven environment

Physical Requirements

• Regular standing, walking, talking, and hearing
• Occasional bending, kneeling, crouching, and reaching
• Ability to lift up to 25 pounds occasionally
• Requires close, distance, peripheral, and depth vision

Reasonable accommodations may be made for qualified individuals with disabilities.

Benefits

• Medical insurance
• 401(k) retirement plan
• Paid vacation
• Holiday and sick leave
• Company-paid continuing education and Lexus manufacturer training

QUALIFICATIONS, CERTIFICATES, LICENSES, REGISTRATIONS:

• Must have a valid, unrestricted driver's license (you must be insurable)
• Must maintain a clean, acceptable, and safe driving record
• Must be able to pass pre-employment screening requirements, which include a social media check, a drug screen & physical, a background check, and a Motor Vehicle Report
• Be able to read and comprehend instructions and information in the English language

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the associate is frequently required to walk, stand, often use hands to finger, handle, or feel and talk or hear, sit, and drive. The associate must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.


Full-time associate benefits include medical, dental, vision, disability, and life insurances, etc., company-paid Employee Assistance Program, 401(k) retirement savings plan, paid time off, holiday pay, and company-paid job-related continuing education and training. Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.