Bilingual Universal Banker Trainee

Position Title: Universal Banker - Bilingual Locations: Joliet_IL Time Type: Full time Req ID: JR1351-Joliet_IL Pay Range: $19.50/hr - $23.25/hr Position Summary The Universal Banker Trainee - Bilingual position is responsible for providing exceptional customer service to our diverse clientele. Employees will display effective communication skills and possess strong knowledge of the products and services offered. They will also offer referral opportunities that result in excellent customer service outcomes. Proficiency in both English and Spanish is required to assist our multilingual customers effectively. An employee will remain in a trainee position until they have proven their ability to effectively place customers in the correct mix of products and services through needs‑based questioning. They must be able to regularly meet and/or exceed performance and production goals established by the Banking Center Manager. Primary Accountabilities Institutional knowledge of banking. Receive cash and checks for deposit, verifying amounts, checking endorsements, and reviewing checks for potential fraud including holds. Examine cash carefully to guard against counterfeit bills. Cashes checks for customers in accordance with bank policy, enters transactions into the computer system, and issues receipts. Provide accurate customer service, including balancing cash drawer throughout the day to reduce and eliminate teller differences. Understand basic knowledge of deposit and lending products & services. Identify correct product types through needs‑based questioning, thereby building and deepening customer relationships and referring business partners. Assist with basic deposit account openings and maintenance requests with monitoring and coaching provided by a senior level employee. Develop sales and product knowledge to achieve personal and team goals, tracking and monitoring those sales and opportunities in the customer information software. Participate in onsite visits to customers to promote the Employee Perks at Work Program & Merchant Services. Proactively participate in outbound teleconsulting to promote and expand current client relationships. Actively participate in weekly huddles and one‑on‑one coaching sessions. Serve as relief and/or backup teller in other locations of Midland States Bank. Timely completion of all assigned learning activities. Demonstrate and model Midland States Bank core values that support the bank’s culture. Participate in bank‑sponsored community activities and initiatives. Effectively communicate with customers in both English and Spanish, ensuring clear and accurate responses. Translate and interpret documents and messages as needed. The role requires occasional travel for training and team meetings, and willingness to travel periodically to locations within the market as needed. May require work in a Midland office to ensure collaboration and support of internal and external customers. Maintain compliance with all applicable regulations, including but not limited to the Bank Secrecy Act (BSA). Other duties as assigned. Position Qualifications Education/Experience: Sales and customer service background. Demonstrated proficiency in both English and Spanish (required). Ability to: Stand for extended periods of time. Lift and transport coin and currency bags as required (bags may weigh between 25 lbs and 50 lbs). Competencies: Business insight Cultivates innovation Drives results Makes sound decisions Being a brand champion Collaborates Communicates effectively Customer focus Being Authentic Emotional Intelligence Self development Being flexible and adaptable Benefits & Compensation Base salary is one component of our Total Rewards program. Compensation is determined by factors such as education, skills, internal equity, and experience. This position offers additional compensation in the form of short‑term incentives (bonus and/or commission) and may include long‑term incentives (stock awards). Benefits include comprehensive healthcare, well‑being benefits, paid family leave, generous paid time off, banking perks, an Employee Stock Purchase Plan, 401(k) with company match, and an optional Non‑Qualified Deferred Compensation plan. Compensation details: $19.50/hr – $23.25/hr Midland States Bank is an Equal Opportunity and affirmative action employer. We recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require reasonable accommodations in completing this application or in the selection process, please contact Midlands HR. The bank may use automated tools and AI to assist with recruiting, screening, and hiring decisions, in accordance with applicable law. THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT. #J-18808-Ljbffr Midland States Bank