Director of Benefits

Job Description

Benefits Director (Consultant to Hire Role)

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Location: Downtown Manhattan, NYC

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Schedule: Hybrid - (2 Days a week In Office / 3 Days a week Work From Home)

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About the Opportunity

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Our client, a premier nonprofit organization based in Downtown Manhattan, is seeking a Benefits Director to lead benefits operations, open enrollment and more.

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This is a "hands-on" leadership opportunity for an experienced benefits professional who combines strong program oversight with direct involvement in day-to-day execution. Working closely with senior People leadership, the successful candidate will oversee the rollout of approved benefits offerings, help employees navigate their benefits and build strong relationships across the organization.

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Core Responsibilities

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• Lead open enrollment activities and benefits strategy, organization wide, including planning, implementation, employee communications and issue resolution.
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• Oversee the rollout and testing of approved benefits offerings, coordinating activities to support an accurate and timely implementation.
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• Partner with senior leadership to maintain and execute the organization’s benefits philosophy and strategy.
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• Support benefits contract review and coordination with relevant internal and external partners.
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• Develop and deliver clear, accessible benefits presentations for employees at all levels, including executive leadership.
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• Serve as a senior resource for complex benefits questions and escalated employee concerns.
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• Partner with colleagues on leave-of-absence administration and complex employee inquiries.
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• Coordinate benefits priorities, identify operational challenges and follow issues through to resolution.
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• Collaborate with People team colleagues to support consistent benefits administration and employee service.
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• Build trusted relationships through proactive communication, patience and dependable follow-through.
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Key Qualifications

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• Approximately 10+ years of relevant employee benefits experience, including several years performing senior manager or director-level responsibilities, with demonstrated, hands-on open enrollment and benefits administration experience.
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• Experience overseeing benefits program implementation and working with benefits contracts.
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• Ability to partner effectively with senior leadership while remaining directly involved in operational execution.
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• Prior people management experience is required with experience working directly with key stakeholders / organizational leadership.
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• Strong leave-of-absence (LOA) experience.
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• Excellent verbal and written communication skills, including confidence presenting benefits information to varied audiences.
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• Strong attention to detail, organization and follow-through.
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• Sound judgment and the ability to manage competing priorities with minimal supervision.
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• A personable, collaborative and service-oriented approach.
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• Nonprofit experience is a plus, but not required
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• Ability to work a hybrid schedule in Downtown Manhattan.
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