Customer Solutions Engineer - Hardware Systems (PCIe, GPU) (Austin)

WHAT YOU DO AT AMD CHANGES EVERYTHING At AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you’ll discover the real differentiator is our culture. We push the limits of innovation to solve the world’s most important challenges—striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career. SENIOR GPU PRODUCT APPLICATION ENGINEER THE ROLE:Join AMD’s Datacenter Product Application Engineering team supporting our AI based Graphics Processors customers across Cloud, Enterprise, HPC and Sovereign AI, and Enterprise AI segments. In this customer-centric role, you will directly work with AMD’s key customers, field application engineering teams, internal development and validation teams, and cross-functional stakeholders to bring next-generation server platforms to market powered by AMD’s Instinct™ Accelerators—and ensure their successful deployment in customer data centers. KEY RESPONSIBILITIES:Directly manage technical interaction with AMD’s key customers to enable deployment of AMD Instinct™ Accelerators in customer systems.Support customers in the bring-up and validation of AMD Instinct™ GPUs in their system, guide customers on use of AMD tools, qualification test methods, and analysis of test results.Lead the debug of customer-reported issues (hardware, firmware), working with a cross-functional team and driving the root cause investigation.Work with customers on the development of manufacturing/screen tests to ensure reliability at scale.Understand customer requirements and schedule, identify gaps in AMD offering and work with other stakeholders to close them.Author design guidelines, technical presentations, and training material.Provide recommendations to improve customer experience with our SW and HW.PREFERRED EXPERIENCE: Experience in customer-facing roles such as application engineering for Data Center GPU.Strong knowledge in server and data center system architecture and interfaces, and relevant industry standards such as PCIe.Strong System Level debugging skills with hands-on experiences in system bring-up, HW debug, and performance optimizations on various system architectures.Understanding and experience working with Enterprise Linux environment (Ubuntu, CentOS/RHEL and SLES).Excellent oral and written communication skills to communicate technical results clearly and accurately.Experience or knowledge of server firmware/BIOS settings, boot process, server monitoring and management SW.Experience in Data Cetner system design, server designKnowledge of Shell/BASH, C/C++, Python, or other framework is a plus.PREFERRED ACADEMIC CREDENTIALS:BS/MS (Computer Science, Computer Engineering, Electrical Engineering, or related equivalent)  LOCATION:Santa Clara, CAAustin, TXThis role is not eligible for visa sponsorship. #LI-LM1#LI-HYBRIDBenefits offered are described: AMD benefits at a glance.AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD’s “Responsible AI Policy” is available here.This posting is for an existing vacancy.