Medical Receptionist

Job Title

Patient Services Associate (PSA)

Job Summary

The PSA is responsible for providing clerical and administrative support to the department, ensuring the timely and accurate check-in and scheduling of clinic appointments. Responsibilities include, but are not limited to, obtaining and verifying patient demographic and insurance information; scheduling, canceling, and rescheduling appointments; confirming appointments; and assisting patients with general inquiries.

Job Duties & Responsibilities

• Schedule patient appointments according to departmental policies and procedures.
• Greet and check in patients upon arrival.
• Obtain and verify patient demographic and health insurance information.
• Ensure patient demographic and insurance information is current in all applicable systems.
• Verify patient health plan eligibility and document verification.
• Confirm appointments scheduled for the next business day.
• Assist patients with general inquiries and direct them to the appropriate staff member.
• Escalate patient concerns to department leadership when necessary.
• Process referrals and ensure appointments are scheduled according to departmental guidelines.
• Communicate patient concerns and questions to clinic staff for follow-up during appointments.
• Maintain a clean and organized workstation and clinic lobby.
• Participate actively in department meetings and daily huddles.
• Accurately and timely document patient communications in the EHR and other applicable systems/spreadsheets.
• Collect co-payments following established organizational and departmental procedures.
• Open and close payment batches, complete reconciliations, and submit payments and documentation daily.
• Assist with training new staff and provide necessary resources.
• Perform other duties as assigned.

Education

• High School Diploma or equivalent required.

Experience

• Minimum of 1 year of medical office experience required.

Skills

• Strong time management skills with the ability to meet established deadlines.
• Effective communication skills with patients, providers, vendors, and employees at all organizational levels.
• Bilingual skills preferred.
• Basic to intermediate proficiency with computers, software applications, and Microsoft Office Suite (Word, Outlook, PowerPoint, etc.).
• Experience using Electronic Medical Records (EMR) systems preferred.

Job Type & Location

This is a Contract to Hire position based out of Big Bear Lake, CA.

Pay and Benefits

The pay range for this position is $21.81 - $23.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Big Bear Lake, CA.

Application Deadline

This position is anticipated to close on Sep 7, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.