Graduate Medical Education Program Manager

Graduate Medical Education Program Manager The Graduate Medical Education (GME) Program Manager for the Child & Adolescent Psychiatry Residency/Fellowship Program provides comprehensive administrative, operational, educational, and accreditation support for the training program. Working closely with the Program Director, Associate Program Directors, faculty, residents/fellows, institutional GME leadership, and affiliated hospitals, the Program Manager oversees day-to-day program operations to ensure compliance with Accreditation Council for Graduate Medical Education (ACGME) requirements and institutional policies while supporting an exceptional educational experience for trainees. The Program Manager coordinates educational activities, manage schedules, and maintain accreditation documentation while ensuring compliance with accreditation standards, and supporting program goals. This role requires a highly organized, detail-oriented, collaborative, and proactive professional who can manage multiple priorities in a dynamic academic medical environment. The Program Manager serves as a central liaison among trainees, faculty, institutional leadership, and external regulatory bodies. Essential Functions The Program Manager serves as the primary administrative contact for residents/fellows, faculty, applicants, and institutional stakeholders. Manage daily administrative operations of the Child & Adolescent Psychiatry residency/fellowship program. Collaborate with program directors and faculty to support resident recruitment, onboarding, orientation, graduation, and offboarding processes for the trainees. Maintain accurate trainee and program records in accordance with institutional, ACGME, ABPN, and NRMP requirements. Maintain and provide accurate training records and verification documentation for current and former trainees in support of licensure, credentialing, employment, hospital privileging, board certification processes, and related correspondence. Prepare and manage accreditation materials including Annual Program Evaluation (APE), Self-Study, ADS updates, surveys, and site visit documentation. Track trainee licensure, credentialing, certifications, duty hours, scholarly activity, procedural logs, required training modules, and any other materials required to fulfill graduation requirements. Oversee scheduling processes including rotations, didactics, call schedules, vacation requests, and evaluation timelines. Coordinate educational activities, including lectures, workshops, meetings, retreats, educational conferences, recruitment events, special program initiatives and assessments to meet residency program requirements. Assist trainees with institutional processes including onboarding, benefits, leave requests, conference travel, and wellness resources. Support communication between trainees and faculty leadership regarding scheduling, policies, and program expectations. Maintain professionalism and confidentiality in handling sensitive trainee matters. Maintain and update program records, including accreditation documentation, resident files, and evaluation data. Assist with budget tracking, expense reports, expense reconciliation, conference funding, educational resource management and provide administrative support for program financial management. Maintain accurate records and ensure timely submission of reports and regulatory documentation. Support implementation of program policies and continuous quality improvement initiatives. Coordinate all aspects of recruitment through ERAS and NRMP, including application review logistics, interview scheduling, candidate communications, and rank list preparation. Organize virtual and in-person interview days and recruitment events. Assist with marketing and outreach efforts including website updates, brochures, and recruitment materials. Acts as a primary contact for residents, addressing questions and providing guidance on program policies and resources. Support efforts for continuous improvement by collecting feedback, evaluating program components, and suggesting enhancements. Participate in GME committees, meetings, and institutional educational initiatives as appropriate. Develop and maintain effective working relationships with faculty, trainees, and administrative colleagues across departments. Hybrid Position This is a hybrid position that includes both remote administrative responsibilities and a regular in-person presence within the academic and clinical environment. Because the Child & Adolescent Psychiatry Residency Training Program places a strong emphasis on mentorship, accessibility, collaboration, and community, the Program Manager is expected to work on-site approximately 3-4 days per week. Consistent in-person engagement is essential to supporting trainees and faculty, facilitating educational activities, and fostering a connected and collaborative training environment and culture. Occasional evening, weekend, or early morning responsibilities may be required during recruitment season, accreditation activities, or special events. Qualifications Bachelor's degree or equivalent combination of education and experience. Licenses and credentials: Experience in graduate medical education, academic program management, or similar administrative role 3-5 years required; experience in program management 2-3 years preferred. Proficiency in Microsoft Office Suite, Teams, and experience with database or residency management systems. Prior experience in Graduate Medical Education or residency/fellowship administration. Strong knowledge of ACGME accreditation standards, compliance requirements and ERAS/NRMP processes. TAGME certification or willingness to pursue certification. Experience with New Innovations or similar residency management software and platforms. Experience working in psychiatry, behavioral health, or academic healthcare settings. Strong organizational, communication, and project management skills. Ability to maintain confidentiality and professionalism in a complex academic environment. Excellent organizational skills with a high level of attention to detail. Strong interpersonal and communication skills, with the ability to collaborate effectively with diverse stakeholders. Demonstrated ability to manage multiple priorities and deadlines independently. Ability to manage multiple tasks and meet deadlines in a fast-paced environment. The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. #J-18808-Ljbffr Massachusetts General Hospital