Training Coordinator & Deputy to Assistant Program Manager

Pay Support Analyst

Global Compensation provides compensation services to U.S. Foreign Service employees, Department of State Civil Service employees and Locally Employed (LE) staff. They provide both American and LE Staff payroll services for U.S. Agencies Overseas and Annuity services for Foreign Service Retirees. With locations in Charleston, South Carolina and Bangkok, Thailand, Global Compensation manages one of the most complex compensation environments in the world, providing compensation services in over 180 countries and 140 currencies. Services include time and attendance, payroll, annuity payments, customer support, withholding, benefits, record keeping and reporting for our employees working domestically and overseas at our Embassies and Missions. Global Compensation's primary goal is to provide world-class compensation services to its customers. The contractor shall perform these services under Kevin Pickering, Director of Pay Support.

The U.S. Department of State (DoS), The Bureau of the Comptroller and Global Financial Services, Charleston has a requirement for a Pay Support Analyst in the Office of Global Compensation. The Training and Development Coordinator position will be responsible for developing, coordinating and tracking training initiatives and solutions, within the Global Compensation Directorate. The Policy and Quality Management team is responsible for research, analysis, and/or completion of tasks and projects as defined by the Managing Director of Global Compensation Operations. They provide support to Global Compensation's ISO-9001 Quality Management System (QMS) initiative and its employees.

Job Responsibilities:

• Serve as a single point of contact for training initiatives throughout Global Compensation (develop department specific new hire training programs, as well as on-going developmental training based on client needs)
• Collaborate with DoS Management to conduct organization-wide training needs assessments and identify skills or knowledge gaps that need to be addressed.
• Identify appropriate training methods or activities (e.g., classroom (group), mentoring (one-on-one), on-the-job training, professional development classes)
• Design and prepare training aids and materials (collaborate with subject matter experts within the department to ensure training material is up-to-date)
• Create and maintain a curriculum database, training schedule and training records (create and refine OJT records for areas requesting support)
• Identifying future training needs and creating a curriculum to facilitate that training
• Coordinate with the QA Team and Subject Matter Experts to identify processes and procedures that need to be documented using ISO-9001 Quality Management Documents (Work Instructions, Reference Documents, Templates and Forms) to enhance training
• Coordinate, set-up and schedule training sessions
• Gather feedback from trainers and trainees after each educational session
• Develop and conduct new hire orientation (overview of Global Compensation & Department off State) for all new hires
• Coordinate on-the-job training with subject-matter experts within individual departments (Create and maintain new hire training schedules for areas requesting support)
• Will provide facilitation and training support as needed

Deputy Duties:

• This is a 25% support role to the Assistant Program Manager (APM)

Administrative support for the Global Compensation APM to include but not limited to:

• Scheduling 30, 60, and 90 day meetings with staff
• Administrative support for APM
• Assist with staffing management
• Refine and implement a leadership training program for Global Compensation
• Define and create leadership training paths for staff with existing training resources
• Train and assist with management endeavors

Skills:

Requested skills:

• Proven work experience as a Training Coordinator, Trainer, Training Facilitator or similar role
• Background in Project Management to coordinate training initiatives
• Experience drafting operational guides that outlined standard operating procedures
• Very good presentation and facilitation skills, with potential to develop further
• Excellent interpersonal, influencing and communication (verbal and written) skills
• Demonstrated ability to develop positive working relationships supporting collaborative work
• Experience in MS Office Suite (PowerPoint, publisher, Word and Excel)
• Strong ability to plan, manage time and multitask effectively
• Experience in financial environments, such as payroll is preferred, but not required

Our most Successful Employees in this Position Demonstrate:

• Critical thinking and creative solutioning
• Leadership and passion for working with people
• Improving/enhancing processes & procedures
• Open and transparent communication and comfortable giving feedback
• Knowledge and passion for learning management systems & techniques and training

Qualifications:

Minimum Requirements:

• A four-year degree from an accredited college or university in the relevant fields of study, but not limited to: Finance, Business, Accounting, Economics or a related field and 4 years of related work experience is preferred.
• Requires Secret Security Clearance or qualify for a security clearance.

Work Schedule: The employee will work an 8-hour shift between the hours of 6:15 am to 6:00 pm with a non-compensated lunch (See your Project Manager for work schedule and department policies). Additional hours may be required and must be authorized by your Project Manager and DoS Management. This is an on-site position.