Guest Services Operator, Full-time 36 Hours, 3pm - 11pm

Guest Services Operator, Full-time 36 Hours, 3pm - 11pm Job Category : Clerical Requisition Number : GUEST006893 Posted : August 21, 2026 Full-Time On-site Locations Showing 1 location Hospital WR 1900 23rd Street Cuyahoga Falls, OH 44223, USA Description The Guest Relations Operator is a key point of contact for patients, families, visitors, and staff by providing exceptional telephone support, accurate call routing, and timely activation of hospital communication protocols. In addition to core operator duties, this role enhances the overall guest experience by offering helpful information and resources regarding hospital wayfinding, local hotels, restaurants, transportation options, and community resources. Education and Training High School Diploma or equivalent. Experience Minimum of one to two years experience in a customer service or call center environment; experience in hospital or physician answering service preferred. Other Skills, Competencies and Qualifications Excellent oral communication and interpersonal skills. Ability to operate the phone system, computer, and other related business equipment. Must maintain confidentiality of patient, employee or financial records. Proficiency in Microsoft Office products (Word, Excel, PowerPoint) preferred. Schedule: Monday-Thursday 3pm-11pm and every other Saturday 3pm-11pm, holidays required. Staff must be able to work independently, one staff member working at a time so no lunch or break deducted, must take a working lunch. Qualifications Education Required HS Diploma or Equivalent or better. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Western Reserve Hospital