Center Clinical Manager (LPN or RN)

Center Clinical Manager (CCM) – Overview The Center Clinical Manager is an active leadership role responsible for the day‑to‑day management of back‑office center operations, including clinical quality, compliance, human resources, patient experience and direct team member supervision. Key Responsibilities Collaborates with Center and Divisional leaders to provide VIP service to patients, family members and staff. In partnership with Center leadership, manages clinical operations to ensure organizational objectives related to clinical performance metrics, growth strategy and membership goals are regularly met and/or exceeded. Ensures proper back‑office staffing scheduling, approves staff payroll and PTO, and plans for and manages staffing shortages. Performs direct patient care duties as or when needed, including all duties of a Care Promoter. Uses data analytics and dashboards to assist with the development and execution of business strategies that increase revenue and quality ratings (HEDIS, STARS, Clinical Gaps) and support the core model. Develops protocols and procedures to improve staff productivity. Collaborates with PCPs to coach and manage clinical staff performance; implements progressive improvement plans and disciplinary action when needed. Manages medical equipment and supply inventory. Ensures availability and proper preventative maintenance of emergency equipment. Troubleshoots malfunctions, initiates service and repair requests and inspects new equipment. Ensures key performance targets are met, including KPIs, wait times, patient experience and staff engagement and turnover. Leads high‑quality selection, hiring and ongoing training and education for clinical staff and Pharmacy/Medication Technicians. Facilitates orientation and onboarding of new clinical team members, ensuring they are fully trained in duties including philosophy of care, patient flow and clinical competencies. Ensures regulatory compliance with OSHA, HIPAA and other governing agencies. Enforces clinical and quality standards and internal audit requirements of ChenMed. Completes all required training to dispense medications from the medication room. Performs other duties as assigned and modified at the manager’s discretion. Knowledge, Skills and Abilities Highly developed healthcare operations and clinical acumen. Superb knowledge of general clinical operations, practices, techniques, medical products, processes and procedures. Advanced skill in screening patients, medication administration, wound care, vital signs, and drawing blood and other laboratory specimens. Excellent oral and written communication skills. Excellent leadership, interpersonal and organizational skills. Able to effectively coach, mentor, inspire and encourage top performance. Proven ability to consistently meet and regularly exceed organizational metrics. Ability to nurture and maintain high clinical staff engagement and low turnover. Ability to effectively collaborate and influence team members, including PCPs, Providers, Specialists, market/region/division leaders, center and dyad leaders, nursing staff and front office staff. Capability to effectively resolve problems and achieve team goals. Ability to efficiently multi‑task, seamlessly shift priorities and manage multiple projects in tandem. Ability to remain calm and flexible in busy or stressful situations. Detail‑oriented to ensure accuracy of patient care, staff scheduling and other pertinent duties. Customer‑focused, compassionate and empathetic with patient populations and their families. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and competent in other required systems. Ability and willingness to travel locally, regionally and/or nationwide up to 10% of the time. Spoken and written fluency in English; bilingual a plus (Spanish/Creole). Requires use and exercise of independent judgment. Education and Experience Requirements High school diploma or GED equivalent required; RN or LPN preferred. Active and good standing Registered Nurse (RN) or Licensed Practical Nurse (LPN) in current state of employment, or a nationally accredited Certified Medical Assistant required; other licensure/certifications may also be considered. Recent hands‑on phlebotomy experience required. Minimum of 5 years progressive work experience in a medical clinic, hospital or similarly regulated healthcare environment. Minimum of 2 years management experience with direct reports required; strongly preferred in a medical clinic, hospital or similarly regulated environment. IV Therapy certification for LPNs where required by State Board of Nursing. Basic Life Support (BLS) certification from the American Heart Association (AMA) or American Red Cross required within the first 90 days of employment. Experience working with geriatric patients is preferred. EMR system experience is a plus. Pay Range $54,358 - $77,655 Salary — base hourly rate or full‑time salary. Final compensation depends on experience, education, location and other factors. Eligible for bonuses or commissions. Employee Benefits Employee benefits are available at #J-18808-Ljbffr ChenMed LLC