Branch Operations Manager

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:
The Branch Operations Manager serves as a liaison between the organization's internal and external clients. The Branch Operations Manager oversees and is directly involved in the loan process from start to finish in efforts to aid CrossCountry Mortgage borrowers to the best financial program.

Job Responsibilities:

• Assist Loan Officers and Loan Processors in finding answers regarding loan eligibility and lending guidelines.
• Review and analyze complex income documentation, including personal and business tax returns and provide calculations to be used for qualifying.
• Assist with training sales or processing staff in areas where additional guidance is needed.
• Provide customer service by communicating with borrowers to assist client(s) in understanding loan programs, costs, and various applicable loan documents.
• Review mortgage loan disclosure packages and deliver to borrower, including but not limited to rate disclosure and re-disclosure packages.
• Ensure structure of the loan presents the best program based on the borrower's financial circumstances.
• Review the file for any missing documentation that best supports approval.
• Communicate loan program and costs with borrowers (license required for this duty to be performed.)
• Pre-underwrite items to help support approval of the loan (paystubs, credit reports, W2's bank statements, court orders, etc.)
• Input feed for disclosures, present and set up loan to best fit borrower's needs.

Qualifications and Skills:

• Bachelor's degree and/or equivalent combination of education/experience.
• 3-5 years' residential mortgage processing experience.
• Experience with Encompass LOS, preferred.
• Prior underwriting experience, a plus.
• Knowledge of RESPA guidelines and all mortgage and consumer regulations.
• Excellent math and analytics skills.
• Excellent communication skills.
• Excellent prioritization and time management skills to meet deadlines.
• Proficiency in DU, LP, Microsoft Outlook, and Windows.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.


CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package:

California residents: Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual's association with a member of a protected group or any other characteristic protected by federal, state, or local law ("Protected Characteristics"). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit