Technology Communications & Adoption Specialist

Technology Communications & Adoption Specialist IIHelp shape how technology change is understood and adopted across Baird. As a Technology Communications & Adoption Specialist II, you will own communications and enablement deliverables for a portfolio of IT projects, including upgrades, migrations, new-tool rollouts, process changes and AI-related initiatives. You will turn complex technical information into clear messages and practical learning experiences that help associates understand what is changing, why it matters and how to succeed with new technology.Working under the direction of the Director of IT Client Services, you will coordinate communication channels and adoption activities, develop just-in-time learning resources and use feedback and available measures to continuously improve the employee technology experience.This hybrid position is based in our Milwaukee office, with the flexibility to work three days per week in the office and two days remotely.The Impact You'll Make:Technology Communications and Change Readiness:Own and maintain communication plans and calendars for assigned IT projects and technology-change initiatives, including upgrades, migrations, new-tool rollouts and process changesTranslate technical details into clear, audience-appropriate messaging and change narratives for end users, business stakeholders and leadersSelect and coordinate communication channels, including email, intranet, Teams and digital signage, while maintaining consistent tone and brandingLearning and Adoption:Design and produce right-sized learning and reference materials, including quick-start guides, FAQs, job aids, short how-to videos and lightweight e-learningApply adult-learning and change-management principles to recommend effective formats, including self-service guides, live walkthroughs and short videosCoordinate or facilitate demonstrations, office hours and walkthroughs that support go-lives and significant technology changesMaintain and refresh the library of IT training and reference content as tools and processes evolveAI Communications and Enablement:Partner with the AI Communication & Adoption Lead to execute aligned AI-related and broader IT communications and adoption activitiesMaintain working knowledge of relevant AI tools and use cases, respond to routine questions and support adoption within IT projectsMeasurement, Collaboration and Improvement:Gather user feedback and track available communication, training and post-launch adoption measures to identify themes and recommend improvementsCollaborate with IT project managers, system owners and subject matter experts to understand upcoming changes, audience impacts and communication and learning needsSupport cross-functional initiatives as priorities shiftWhat You'll Bring to Baird:Minimum of 2 years of experience in IT communications, technology change management, instructional design, training or a related areaWorking knowledge of technology-change communications, adult-learning and change-management principlesExperience creating guides, FAQs, job aids, videos and other learning content that makes technical topics accessible to non-technical audiencesWorking knowledge of AI tools and relevant use cases, Microsoft 365, SharePoint and common authoring and communication toolsExcellent written and verbal communication skills with the ability to tailor content for different audiencesAbility to manage communications and training needs across multiple concurrent IT projects with strong attention to detail and organizationStrong interpersonal and collaboration skills with the ability to work effectively across IT and the firmA growth mindset with a focus on innovation, continuous learning and improvementBachelor's degree in communications, instructional design, information technology or a related field, or equivalent professional experienceCompensation and Benefits:Compensation and bonus are commensurate with experience, performance and/or firm profitabilityYou'll have the opportunity to advance your career while enjoying our comprehensive benefits designed for your life, career and future.Baird is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status.Note to External Recruiters / Search Firms: Baird does not accept unsolicited resumes and will not compensate for any placement resulting from such submissions. Any unsolicited resumes received will not be treated as valid applications.Baird is committed to diversity and provides employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, citizenship, national origin, age, disability, military service, veteran status, sexual orientation, gender identity or expression, genetic information, or any other status protected by law.