Technical Support Specialist

Job Description

Job Description

Who is Action Target?

Action Target has the creativity and drive to develop innovative new firearms training technology, the experience to properly apply that technology to solve today’s training problems, and the dedication to provide the best ongoing service and support in the industry!

What’s in it for you?

• A pretty cool industry where you will get to work with and interact with some very unique and cool customers.
• Competitive wages- We look at the market to make sure we are paying our employees what they are worth!
• A chance to grow in a positive working environment with an outstanding team and make a difference
• Industry Perks- As a community of outdoor and shooting enthusiasts, we are passionate about our gear. Working with our industry partners we have obtained discounts for our employees on firearms, targets, optics, range passes, and many other products.

What will you be doing?

We build firearms training facilities for law enforcement, military, and commercial range owners around the world, and we need people to help keep them running in top shape. This role helps range owners troubleshoot any issues that may be happening to their range.

Some of your day to day tasks:

• Answering inbound phone calls from customers needing technical assistance.
• Troubleshooting problems, discovering solutions, and delivering positive results.
• Managing service tickets and responding in a timely manner
• Collaborating with our Field Service Technician team who will be performing the repairs
• Keeping careful records and thoroughly documenting your efforts.
• Creating raving fans through superior service and communication.

What do you need to be able to do?

• Strong overall technical and mechanical experience.
• Broad electronics knowledge including computers and other electronic components.
• Solid experience with networking hardware, software, protocols, and troubleshooting.
• Very strong organizational and task management skills.
• Very strong communication skills, both written and spoken.
• Strategic planning, foresight, and superior time management.
• Ability to effectively manage several projects simultaneously.
• Friendly personality, excellent phone skills, and personal discipline.
• At least one year of relevant previous experience in a technical support customer service position.
• Availability Monday through Friday, 8:00 to 5:00 with rotating weekend and evening on-call hours via telephone.
• Ability to sit for extended periods of time in an office setting.
• Occasional travel to ranges required

Action Target is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.