Biomedical Field Service Technician

Job Description

Job Description: Biomedical Field Service Technician – Medical Equipment | New York Quest International, Inc. | Field Services FSE I Starting Pay: $20.00–$22.00 per hour DOEField Service Career Range: $20.00–$29.00 per hour DOEEmployment Type: Full-Time, Temp-to-HireLocation: New York – Field-Based TerritoryTravel: Up to 80%, including overnight assignmentsStart Date: ASAPPosition Overview Quest International is seeking a Biomedical Field Service Technician to provide installation, preventive maintenance, troubleshooting, and repair services for medical devices and related electronic and electro-mechanical equipment at customer locations throughout the New York territory. This is a hands-on, field-based position supporting medical equipment manufacturers, healthcare organizations, and other customers that depend on reliable equipment performance. The successful candidate will diagnose equipment malfunctions, perform preventive and corrective maintenance, replace defective components, and ensure assigned equipment operates according to established manufacturer specifications and service procedures. This position requires the ability to work independently at customer locations, use diagnostic equipment, maintain accurate service records, and communicate professionally with customers and internal technical support teams. Prior biomedical equipment experience is preferred but not required. Candidates with transferable experience in electronics repair, electro-mechanical maintenance, industrial equipment service, military electronics, or comparable technical fields are encouraged to apply. Quest International provides opportunities for equipment-specific technical training, professional development, and long-term advancement within its Field Service organization.Key ResponsibilitiesMedical Equipment Installation, Maintenance & Repair Install, inspect, maintain, troubleshoot, and repair assigned medical devices and related electronic and electro-mechanical equipment at customer locations. Perform scheduled preventive maintenance, corrective maintenance, equipment inspections, and functional testing. Diagnose equipment malfunctions involving electrical circuits, electronic components, wiring, sensors, power supplies, motors, mechanical assemblies, and related systems. Use digital multimeters and other diagnostic tools to perform electrical measurements, identify equipment failures, and isolate defective components. Troubleshoot equipment to the Field Replaceable Unit (FRU), module, assembly, or component level, as applicable. Remove and replace defective electronic boards, modules, wiring assemblies, sensors, and other serviceable parts. Read and interpret service manuals, wiring diagrams, schematics, technical instructions, and manufacturer documentation. Verify proper equipment operation following maintenance, adjustments, or repairs. Follow applicable manufacturer specifications, technical service procedures, and company quality standards. Field Service Operations & Customer Support Travel to assigned customer locations throughout the New York territory to complete scheduled and unscheduled service assignments. Work independently to evaluate equipment problems, identify appropriate corrective actions, and complete assigned repairs. Communicate professionally with customers regarding equipment problems, service findings, repair progress, and completed work. Coordinate with Quest's technical support, dispatch, and Field Service teams when additional assistance is required. Manage assigned service activities while maintaining reliable communication and accurate documentation. Provide timely updates regarding equipment status, replacement parts, and outstanding technical issues. Support customer satisfaction through professional service, technical accuracy, and dependable follow-through. Assist other field service personnel with technical assignments when business needs require. Service Documentation, Quality & Compliance Maintain accurate electronic service reports, work orders, equipment maintenance records, and repair documentation. Record equipment problems, diagnostic findings, corrective actions, replacement parts, and functional test results. Use company-approved service management systems, diagnostic software, and technical documentation resources. Follow established equipment service procedures, customer-site requirements, and applicable safety standards. Maintain accountability for assigned tools, test equipment, replacement parts, and company-provided assets. Support inventory accuracy by tracking parts used during service assignments and following established inventory procedures. Complete required technical training and equipment-specific service instruction. Work toward established field-service performance expectations, including repair quality, responsiveness, service documentation, and customer satisfaction. Required QualificationsEducation & Technical Experience High school diploma or equivalent. Minimum of 1 year of relevant hands-on technical, equipment-repair, maintenance, or field-service experience. Experience troubleshooting electrical, electronic, or electro-mechanical equipment. Demonstrated experience using a digital multimeter or comparable electrical diagnostic equipment. Ability to identify equipment malfunctions, perform diagnostic testing, and replace defective components. Basic understanding of electrical circuits, wiring, electronic components, and mechanical systems. Ability to read and follow technical service manuals, manufacturer instructions, and repair procedures. Basic computer proficiency, including Microsoft Windows, Microsoft Office, and electronic documentation systems. Professional Skills Ability to work independently at customer locations with appropriate technical support when needed. Strong analytical thinking, troubleshooting, and problem-solving skills. Effective written and verbal communication. Professional customer-service skills. Ability to manage multiple service assignments and changing priorities. Strong attention to detail and accurate technical documentation. Willingness to learn new medical equipment technologies and complete required technical training. Travel & Transportation Requirements This position is field-based and involves regular travel to customer locations rather than working from a traditional office or home-based help desk. Must reside within the assigned New York service territory or have confirmed relocation arrangements before starting employment. Must possess a valid driver's license and acceptable driving record. Must have a reliable personal vehicle and appropriate automobile insurance for work-related transportation. Must be willing and available to travel up to 80% of the time, including overnight assignments. Must be comfortable traveling to hospitals, healthcare facilities, and other assigned customer locations. Must be able to accommodate changing customer schedules and service priorities. Must be available for occasional nonstandard work hours when customer service requirements demand them. Rental vehicles for qualifying assignments are subject to Quest International's travel authorization and approval policies.Preferred Qualifications The following experience is beneficial but not required: Biomedical Equipment Technician (BMET) or medical device service experience. Experience maintaining, troubleshooting, or repairing medical devices and healthcare equipment. Experience supporting Original Equipment Manufacturer (OEM) equipment. Experience servicing optical equipment, diagnostic equipment, or electronic instrumentation. Experience with component-level troubleshooting, electronic circuit boards, sensors, wiring, and power supplies. Experience performing equipment calibration, functional testing, and preventive maintenance. Associate degree or technical certificate in Biomedical Equipment Technology, Electronics, Electrical Technology, or a related discipline. Military technical training involving electronics, electrical systems, medical equipment, or electro-mechanical maintenance. Familiarity with computer networking, Windows Command Line, PowerShell, or equipment configuration. Previous experience working independently in a customer-facing field-service position. Field Service Career Progression Quest International offers opportunities for professional growth within its Field Service organization. The following levels illustrate the technical experience, responsibilities, and compensation associated with the field-service career structure.FSE I – Developing Field Service Technician Pay Range: $20.00–$22.00 per hour DOE 1+ year of relevant technical, equipment-repair, maintenance, or field-service experience. Foundational knowledge of electrical and electro-mechanical troubleshooting. Experience using multimeters, basic diagnostic tools, and technical documentation. Developing proficiency in equipment installation, preventive maintenance, corrective maintenance, and customer-site repair. Ability to complete routine assignments independently while seeking technical assistance when necessary. FSE II – Experienced Field Service Technician Career Pay Range: $23.00–$26.00 per hour DOE 3+ years of relevant hands-on technical or field-service experience. Demonstrated proficiency independently troubleshooting and repairing electronic and electro-mechanical equipment. Ability to diagnose moderately complex equipment failures using multimeters, wiring diagrams, schematics, and diagnostic tools. Experience performing component-level or FRU-level troubleshooting, preventive maintenance, and corrective repairs. Proven ability to manage customer-site service assignments with limited technical supervision. FSE III – Senior Field Service Technician Career Pay Range: $26.00–$29.00 per hour DOE 5+ years of advanced technical, equipment-repair, or field-service experience. Advanced troubleshooting skills involving complex electronic and electro-mechanical equipment. Ability to independently diagnose escalated equipment failures and perform root-cause analysis. Experience resolving difficult technical problems and supporting advanced customer-site repairs. Ability to provide technical guidance, troubleshooting assistance, and mentoring to other field service personnel. Career Progression Notice: This opening is for Biomedical Field Service Technician I. The FSE II and FSE III ranges are provided for career-development information and do not represent additional openings or guaranteed promotions. Compensation and advancement depend on qualifications, technical proficiency, performance, available positions, and business needs.Benefits & Employee Programs Eligible employees may participate in Quest International's benefit programs, subject to applicable eligibility requirements, plan provisions, enrollment periods, coverage effective dates, and employee contributions. Health & Wellness Benefits Medical insurance Dental insurance Vision insurance Healthcare Flexible Spending Account (FSA) Dependent Care Flexible Spending Account Life Insurance & Income Protection Life insurance Accidental Death & Dismemberment (AD&D) coverage Short-term disability insurance Long-term disability insurance Voluntary supplemental life insurance Additional Employee Benefits Critical illness insurance Hospital indemnity insurance Accident insurance Equipment-specific technical training Professional development and career advancement opportunities Additional Employment Requirements Ability to perform the essential functions of field-service work, with or without reasonable accommodation. Willingness to complete Quest International's required pre-employment Human Performance Test and other applicable pre-employment requirements. Ability to perform customer-site service activities involving equipment handling, standing, bending, kneeling, reaching, and other job-related physical activities, with or without reasonable accommodation. Ability to meet the position's travel and scheduling requirements. Compliance with company policies, customer-site safety requirements, equipment service procedures, and technical documentation standards. Ability to maintain professional conduct and customer-service standards while representing Quest International. About Quest International For more than 40 years, Quest International has provided technical service, equipment repair, maintenance, logistics, and support solutions to medical equipment manufacturers, healthcare organizations, Original Equipment Manufacturers (OEMs), and technology companies. Our Field Service organization supports equipment reliability through installation, preventive maintenance, technical troubleshooting, corrective repair, and customer-site support. Quest International values technical competence, accountability, customer satisfaction, teamwork, and continuous professional development.Build Your Biomedical Field Service Career With Quest Do you enjoy troubleshooting equipment, working with electronics, solving technical problems, and providing hands-on service? Are you interested in developing your technical expertise while supporting medical equipment and healthcare customers? Whether your experience comes from biomedical equipment service, electronics repair, industrial maintenance, military technical training, or another relevant han