Franchise Support Manager

Job Description

Job Description

This is an exciting opportunity for a hands-on operations leader with experience in restaurant management, franchise support, food service operations, or retail culinary programs who thrives in a fast-paced, field-based environment.

The ideal candidate brings a strong blend of leadership, relationship management, operational execution, culinary knowledge, and business acumen with the ability to support franchise partners and drive consistent growth across multiple locations.

Key Responsibilities

• Lead regional initiatives focused on top-line sales growth , operational performance, and franchise success.

• Conduct regular store visits, operational audits, and compliance reviews to ensure brand standards and operational consistency.

• Train and coach franchisees and culinary teams on:

  • Product presentation

  • Merchandising and display standards

  • Sampling strategies

  • Menu execution

  • Operational procedures

• Build and maintain strong relationships with retail store management and franchise partners to ensure long-term business success.

• Monitor and enforce compliance with company standards, purchasing requirements, and operational procedures.

• Investigate and resolve operational or compliance-related issues.

• Support new store launches, expansion initiatives, and future site evaluations.

• Analyze market trends, competitor activity, and pricing strategies to identify growth opportunities.

• Deliver high-energy, hands-on field leadership while supporting multiple locations throughout the assigned region.

• Ensure compliance with all applicable food safety regulations, health permits, licensing requirements, and sanitation standards .

QualificationsRequired

• High School Diploma or GED

• Minimum 2+ years of multi-unit restaurant, franchise, or food service management experience

• Experience supporting operations in high-volume food service or retail food environments

• Strong ability to manage multiple priorities in a fast-paced environment

• Excellent communication, leadership, and problem-solving skills

• Ability to travel extensively throughout the assigned region

Preferred

• Bachelor's Degree

• Culinary training or Culinary Degree

• Experience with:

  • Franchise operations

  • Asian-inspired cuisine concepts

  • Retail grocery food programs

  • Fresh prepared foods

• Previous experience as a:

  • Sushi Chef

  • Kitchen Manager

  • Food Service Operations Manager

  • Multi-Unit Restaurant Manager

• Certifications such as:

  • ServSafe

  • Food safety certifications

  • Knowledge of HACCP standards

Desired Skills & Competencies

The ideal candidate will demonstrate:

• Leadership & Team Development

• Operational Excellence

• Relationship Building

• Conflict Resolution

• Analytical Thinking

• Business Acumen

• Problem Solving

• Training & Coaching

• Time Management

• Decision Making

• High Sense of Urgency

• Influence & Communication Skills

• Organization & Planning

Work Environment & Travel

• Regional travel required (50-75%)

• Frequent work within:

  • Retail store environments

  • Refrigerated food preparation areas

  • Field-based operational settings

• Frequent driving between locations within the assigned territory

Why Candidates Are Interested

• Opportunity to join a growing food and franchise organization

• High-impact role with visibility across multiple locations

• Blend of operations, training, culinary, and business leadership

• Dynamic field-based environment with growth potential

• Ability to directly influence operational success and revenue growth

If you are passionate about food operations, franchise success, retail culinary programs, and leading high-performing teams , this opportunity offers an exciting next step in your career.

Company Description

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.

We’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.

Our Services
W3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.

We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.

We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.

Our Expertise
W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.

As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.

Company Description

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.\r\n\r\nWe’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.\r\n\r\nOur Services\r\nW3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.\r\n\r\nWe specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.\r\n\r\nWe are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.\r\n\r\nOur Expertise\r\nW3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.\r\n\r\nAs a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.