Sales Lead - Honolulu Main

Job Title

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) Retail Team Sales Lead

Job Description

PAY RATE: $14.00/HR

ABOUT THE ARC

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

ABOUT OUR RETAIL TEAM

Become part of the dedicated Retail Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to "Do The Most Good" at our Honolulu Main Thrift Store, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving and teamwork skills, while contributing to the success of our Program and its participants.

EMPLOYEE BENEFITS OFFERED

• Opportunity for career growth
• Paid time off
• Employee Stores Discounts
• Great Work Perks Discounts (Amusement Parks, Museums, Services and more!)
• Employee Referral Bonuses
• Monthly Management Incentive Bonus
• Medical, Dental, and Vision
• Health and fitness Fitbit Devise
• Retirement Plan
• Legal Advice MetLife
• Pet Insurance
• AFLAC
• Employee Assistance Program (EAP)

As our enthusiastic and hardworking SALES LEAD, you will be responsible for (but not limited to):

• Taking an active role and partners with the Store Manager in the day-to-day operation of the store.
• Assuming responsibility for all day-to-day store operations in the absence of the Store Manager and Assistant Manager.
• Providing coaching, training, and development to the Store Employees.
• Ensuring Customer/Donor needs are met by maintaining good Customer/Donor/Community relations; complaints are resolved; and service is quick and efficient.
• In absence of Store Manager and Assistant Manager, communicate any personnel issues with District Sales Manager.
• In absence of Store Manager and Assistant Manager, coordinate daily morning and shift change team meetings.
• Supervise employees in performance of duties to ensure compliance with published directives and guidelines.
• Provide training for new personnel on store policies and procedures and the level of Customer Service expected by The Salvation Army.
• Responsible for processing of paperwork per Review Standards, especially as it relates to Time and Attendance compliance.
• Ensures store is maintained and adequate inventory levels on hand. Ensure timely completion of regular and accurate Rag Out from the sales floor.
• BRP (Back Room Processing) - Ensuring that Material Handlers are working effectively and efficiently to meet daily processing goals.
• Donation Attendant (s) - In absence of Store Manager, ensures that the Donation Attendants are working effectively and efficiently as outlined in the Donation Attendant Job Description.
• Responsible for adequate amount of change at the beginning of each day, safeguarding cash in registers, and banking of cash receipts as per ARCC policy.
• Implement appropriate loss prevention measures as directed.
• Other written or verbal duties as may be assigned by Management, Retail Directors and Command Administration.

Qualifications to be considered for this position:

• High School diploma/GED or equivalent.
• Must have a minimum of one-year previous retail experience and Supervisory experience preferred.
• Must be able to accurately handle POS/Cash Register operations and cash transactions.
• Must hold a valid Driver's license, be able to show proof of insurance.
• Must pass background check, which will include Criminal History and Sex Offender Registry.
• Ability to communicate effectively with management, fellow store employees, customers, and donors.

Physical Demands:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts.
• Ability to move product up to 50lbs.
• Ability to perform various repetitive motion tasks.
• Must be able to perform duties with or without reasonable accommodation

Schedule

Our stores operate 7 days per week. Work schedules are determined by Management and employee must be flexible to always ensure adequate store coverage. Full-time associates may be scheduled to work any full-time shift including evenings, weekends, and holidays.

The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff, if required. The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds when available.