Sonic Assistant Manager

Job Description

Job Description

Job Description:

Position: Assistant Manager

Immediate Supervisor: General Manager/Operating Partner

Status: Nonexempt

Position Summary: This position assists with the leading and managing of the drive-in’s operations and employees during an assigned shift.

Essential Job Duties:

• Train, manage, direct, coach, lead, and assign drive-in employees during shift.
• Lead and manage drive-in operations during shift to provide an optimal guest experience.
• Manage staffing levels during shift.
• Perform opening and/or closing duties.
• Handle and properly escalate guest issues/concerns during shift.
• Handle and properly escalate employee issues/concerns.
• Monitor and manage the drive-in’s food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service.
• Assist with preparation and maintenance of drive-in records.
• Comply with and enforce all company policies, procedures, and operational standards.
• Ensure compliance with all applicable federal, state, and local laws
• Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expediter, food prep, and drive-thru (if applicable)) as necessary during shift to meet operational standards.
• Perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards.
• Regular attendance.

ADDITIONAL DUTIES:

• Move and stock food product weighing up to 50 pounds.
• Perform other job-related duties as assigned or required.

Time/Shift Expectations: Minimum of 40 hours per week; irregular hours; nights; weekends; and holidays.

Qualifications and Job Requirements:

Experience:

• At least six months of restaurant shift lead experience.
• Experience running a restaurant shift without supervision.

Knowledge/Skills:

• General restaurant or retail knowledge.
• Knowledge of federal, state, and local labor and employment laws (e.g., wage and hour laws; EEO laws, etc.).
• Knowledge of federal, state, and local health and safety laws and regulations.
• Basic computer, math, and reading skills.
• Effective verbal and written communication skills.
• Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills.

Work Environment: Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions.