Program Manager - DSP

About this position Mission Action has been growing rapidly, therefore, we have created a lot of new positions across our different programs and departments. Please consider joining our team to serve the communities. Mission Action nurtures individual wellness and cultivates collective power among low-income and immigrant communities to create a more just society. As a multi-issue, multi-strategy organization, we work to improve lives on an individual level as well as affect broader social change by engaging in advocacy and community organizing. We work together across programs to address homelessness, lack of affordable housing, and to support immigrant rights in order to meet the complex needs of our communities and collectively address the root causes of suffering and injustice. To learn more about our organization's model and impact, we encourage you to watch the following video. Job Announcement Reports to Director of Housing & Shelter Programs Compensation $75,000 annual salary, Full-time, exempt position. Benefits include medical, dental, vision, long-term disability, life insurance, flexible spending account, commuter benefits, paid holiday, paid sick leave, generous vacation with Summer Recess and Winter Recess, and 401(K) with employer matching. Schedule Full-Time Exempt position (generally M-F, 9 a.m. - 5 p.m. with occasional evening or weekend hours as needed) About the Organization Mission Action nurtures individual wellness and cultivates collective power among low-income and immigrant communities to create a more just society. As a multi-issue, multi-strategy organization, we work to improve lives on an individual level as well as affect broader social change by engaging in advocacy and community organizing. We work together across programs to address homelessness, lack of affordable housing, and to support immigrant rights in order to meet the complex needs of our communities and collectively address the root causes of suffering and injustice. To learn more about our organization's model and impact, we encourage you to watch the following video. Program and Position Summary The primary role of the Program Manager is the administration and program management of the Dolores Shelter Program. The Dolores Shelter Program consists of 4 small emergency shelters, some of which serve homeless men and a recently opened fourth serving the LGBTQ community. The shelter program also includes a kitchen and delivery system that provides food to all the shelters and a local Mission Action supportive housing program. It is the responsibility of the Program Manager to oversee the day to day operations of all shelters and the kitchen. Along with the Director of Housing and Shelter Programs, the Program Manager evaluates the impact and effectiveness of the shelters and establishes long- and short-term goals for the program. He or she oversees the staffing structure to effectively accomplish those programmatic goals and objectives. The Program Manager takes the lead in managing contracts with partner agencies, city departments and the community. Duties & Responsibilities Program & Facility Oversight and Administration Provide day-to-day oversight for all functions at four program shelters and a kitchen In coordination with the Director of Housing and Shelter Programs, develop & maintain all program policies and procedures, incorporating staff and resident input Assist the Director of Housing and Shelter Programs with program planning & implementation, including assessing and improving program quality Ensure compliance with all governmental regulations, loan agreements, contracts, and other funding and legal requirements Research industry best practices and modify service delivery, as appropriate Coordinate program budget and contracts with the Director of Housing/Shelter, including reviewing and approving expenditures and submitting invoices to finance department in a timely manner Provide data to the Director of Housing/Shelter for government and funders reports, including developing and implementing data collection systems Facilitate monthly community meetings to address client questions, needs, and concerns Establish and maintain linkages with relevant government agencies, including the Mayor’s Office of Housing and Community Development, and the SF Human Services Agency; and community groups such as the Local Homeless Board and the Homeless Emergency Service Providers Association Along with the Director of Housing & Shelter, maintain linkages and serve as a liaison with program partners and other shelter programs Respond to client complaints and shelter emergencies, as needed Engage in advocacy activities related to maintaining and improving services for clients, as time and other duties allow Perform other duties related to program & facility oversight and administration as assigned Personnel: Hiring, Training and Supervision Provide direct supervision to Operations Directors, Shelter Monitors, and Case Directors Recruit, hire, train, supervise, and evaluate qualified staff; develop and foster teamwork and collaboration; and take personnel actions as appropriate in coordination with the Director of Housing and Shelter Programs Facilitate semi-monthly staff meetings to share information and troubleshoot with staff Review and approve timesheets on a bi-monthly basis and ensure timely delivery to Bookkeeper Approve staff requests for time off according to the Leave Request Procedures Perform other personnel-related duties as assigned Other Organizational Duties Maintain professional attitude and work ethic Comply with Mission Action policies and procedures, and laws pertaining to the operation of Mission Action Participate in ongoing professional development throughout the year Attend Mission Action’s Staff Meetings, and other participate in other teams and committees, as assigned Perform other organizational duties as assigned Qualifications/ Experience Management Bachelors degree or equivalent experience and three years of experience in program management Ability to monitor and manage government contracts and budgets Two years experience supervising staff Experience in establishing and managing administrative systems Knowledge of social services resources in San Francisco Bilingual Spanish/English (verbal and written) required Programming Experience working with people from diverse backgrounds including immigrants and the LGBTQ community Experience in the fields of affordable housing, supportive housing, and/or homelessness Other Knowledge of Microsoft Office programs such as Word, Excel and Outlook; experience using databases and grant management systems (GMS, CMS, etc.) a plus Excellent skills in written and oral communication, conflict mediation, and meeting facilitation Ability to read financial statements and manage budgets. Ability to work independently and manage time effectively Ability to work some evenings and weekends as required by program needs The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Mission Action ( is an equal-opportunity employer which values lived experience and seeks applicants of the greatest diversity possible. We encourage people of color, women, older people, members of the LGBTQ community, and individuals with disabilities, including HIV and community members who grew up in the Mission District. Pursuant to the SF Fair Chance Ordinance, we will consider for employment, qualified applicants with arrest and conviction records. #J-18808-Ljbffr Mission Action