Customer Service Engineer

Job Title

Provide Aftermarket Technical Support on Company Aerospace Commercial Products (20%)

Review questions and concerns from internal (NTA/NTS) and external customers regarding our products. Determine an appropriate response which may include technical data or data on company products. Support may be provided in writing, during virtual or in person meetings at company or Customer’s facility

Components Repair Trend Review and Reporting (20%)

Review all incoming component repair record including, but not limited to reason for return, inspection results, work accomplished and work order bill of material Identify and report on monthly basis failure and repair trends of each component Develop potential maintenance recommendations for customers

Component Reliability Data Management (20%)

Establish and maintain company component reliability database Ensure data is collected as required including but not limited to Tail#, Component Utilization Hour and Cycles Review component data and update component reliability reports on monthly basis Report reliability data to management monthly or as required Submit reports to Boeing or other customers as required

Aftermarket Technical Documents Management and Control (40%)

Obtain customer technical documents such as customer engineering order, CMM or SB as required through customer portal or other means, file technical documents and keep record in accordance to company procedures and release to internal user(s) as required Ensure customer technical documents are up to date by regular checks and audits Receive draft technical publications such as CMMs or SBs from NTS and submit to OEM customer(s) for review and approval as required per contract and in a timely manner File, keep record and distribute approved technical publications to internal users Ensure all technical publications on record and distributed are up to date by regular checks and audits Upload company technical publication as required to Boeing and other OEM customers’ portal Review airlines customers’ request for company technical publication, determine customers’ right to the technical publication and distribute as required

Experience and Skills

Technical knowledge capable to provide necessary technical support to internal and external customers Familiar with aftermarket technical publications requirements and document controls Understanding of component reliability data system and experience in reliability data utilization Ability to interpret repair shop data and generate meaningful ideas and solutions Previous experience in aerospace customer technical support is a plus Knowledge of MS Office Suite programs Excellent written & verbal English language proficiency Demonstrated positive professional demeanor, interpersonal and team building skills

Education Preferred

Bachelors degree in appropriate discipline and 5 years of relevant experience or advanced degree in appropriate discipline and 3 years of relevant experience. In absence of a degree, 10 years of relevant experience is required.

Computer Skills

Windows 10 and after, Excel, Word, Outlook, PowerPoint.