Customer Service Representative

Customer Service Representative

Joining a team of more than 11,000 people working across more than 60 countries, you will be part of an agile network of talented and ambitious people.

In fact, we count on you to engage, connect and collaborate with colleagues all over the world.

Seize the opportunity to learn, create and develop your potential with us by joining our Customer Service team in our PCV Technology Center.

Job scope:

• Responsible for handling the processing and scheduling of parts/unit orders for all the customer service department.
• Responsible for handling our aftermarket parts quotes.
• Work daily with intercompany offices in getting unit and system orders written up and put through the system in a timely manner.
• Utilize deep understanding of inventory movements and availability to strategize paths for optimal deliveries.
• Maintain stocking levels through utilizing efficient channels of communication with sales engineers and clients regarding usage and delivery requirements.
• Assists other customer service agents with overflow work as needed.
• Covers the front desk on a rotational schedule.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.

Qualifications:

• College degree plus one to two years related experience and/or training.
• MUST be able to type approximately 70 wpm-Test administered
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Must be able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

What we offer:

• Competitive benefit package including health, dental, disability, life, and voluntary insurance options
• Time to recharge through PTO, plus 10 annual holidays, and parental leave
• Retirement preparation with a 401(k) and company matching
• Financial support for continuing education
• Employee Assistance Program
• An equal opportunity employer committed to creating a diverse and inclusive workplace
• A global network of supportive colleagues and growth opportunities

As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is.

Preference will be given to candidates who are currently eligible to work in the United States and located in Tucson, AZ as relocation is not offered for this role.

Please apply by clicking "apply" on this page. Kindly note that we will be reviewing applications and conducting interviews on an ongoing basis so please apply as soon as possible. Candidates will be notified by email.

FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and cement industries – for more information please visit FLSmidth.com/careers

FLSmidth provides sustainable productivity to the global mining and cement industries. We deliver market-leading engineering, equipment and service solutions that enable our customers to improve performance, drive down costs and reduce environmental impact. Our operations span the globe and we are 12,000+ employees, present in more than 60 countries. With our sustainability ambition, MissionZero, we enable our customers in mining and cement to move towards zero emissions by 2030.

We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.