Technical Support Coordinator

Technical Support CoordinatorKeyMe is an exciting company disrupting the $12B locksmith industry through its robotics technology, retail footprint and nationwide locksmith network. KeyMe leads the industry in both customer experience and technological innovation, consistently setting new standards for service excellence and reliability.KeyMe operates more than 8,000 fully automated self-service key duplication kiosks that can be found in major retailers across the country including Walmart, Kroger, Albertsons, 7-Eleven, Menards, and many others. Via AI and robotics, KeyMe allows users to store, share, and duplicate their physical keys and RFID cards at the Kiosk. Additionally, KeyMe operates the largest nationwide marketplace for residential and commercial locksmith services offering customers a one-stop solution for all their locksmith needs ranging from lockouts, vehicle keys, home, commercial and custom jobs.We're committed to providing a diverse, equitable and inclusive workplace where team members from all backgrounds, ethnicities, cultures, and experiences feel welcome and thrive. KeyMe does not discriminate against qualified applicants or employees with respect to any terms or conditions of employment on account of any characteristic protected by state or federal law or local ordinance.About the RoleAs a Technical Support Coordinator, you will be responsible for calibrating our kiosks. You will have access to a wide variety of tools and technologies that keeps our fleet of kiosks healthy, become the go to person for troubleshooting kiosk hardware and software.What You'll Be DoingUse proprietary tools to provide technical support to our large fleet of kiosksPromptly follow the escalation procedures and ensure quality resolution is achievedAnalyze and aggregate data from a variety of sources, and help improve engineering and business processes.Actively contribute in enhancing our knowledge baseHow We Know You Can Do ItKnowledge of Linux command-line and scripting languages (python or bash)Ability to quickly learn new or unfamiliar technology and products using documentation and internet resourcesExceptional analytical and problem solving skillsMust be able to multi-task and thrive in a fast paced environmentOutstanding communication and interpersonal skillsMust be willing to work a flexible schedule including holidays and weekendsOne year of Linux experience (preferred)What You'll GetCompensation package that includes base payHealth, dental, and vision insuranceRemote budget to set up your home office and internet stipend401K plan with matchPTOFlexible Spending Account (FSA)Health Savings Account (HSA)Basic Life and AD&D Insurance