IT Support Technician II

IT Support Technician IIAn IT Support Technician II position is available at Garney. In this role, you will provide advanced technical support for employee-owners across offices, jobsites, and remote locations. As an IT Support Technician II, you will troubleshoot and resolve complex technology issues, support enterprise systems and technology deployments, and serve as a key resource for maintaining reliable IT operations while contributing to process improvements, cybersecurity initiatives, and end-user success.Provide advanced technical support for hardware, software, Microsoft 365, mobile devices, and connectivity issuesServe as an escalation resource for complex support requests and assist with issue resolution across the organizationSupport employee-owners across offices, jobsites, and remote work environmentsDocument technical issues, resolutions, and recommendations within the IT ticketing systemAssist with endpoint management, device deployment, software distribution, compliance monitoring, and patch managementSupport workstation lifecycle management, including procurement, deployment, upgrades, and retirementServe as a technical resource for office and jobsite technology, including networking, printers, conferencing systems, and connectivity solutionsSupport cybersecurity, vulnerability remediation, and compliance initiativesIdentify recurring issues, perform root cause analysis, and contribute to process improvements and technical documentationParticipate in technology deployments, office builds, hardware refreshes, and jobsite mobilizations while mentoring junior support staffTravel as needed to support office and jobsite technology operationsWhat we are looking for:3+ years of experience in IT support, desktop support, help desk, or related technical rolesExperience supporting Microsoft 365, Windows operating systems, endpoint devices, and business applicationsAdvanced troubleshooting skills across hardware, software, mobile devices, printers, conferencing technologies, and connectivity issuesWorking knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and wireless networkingUnderstanding of endpoint management, device provisioning, software deployment, and patch management practicesAbility to identify root causes, resolve complex technical issues, and drive continuous improvementStrong communication, documentation, customer service, and organizational skillsAbility to work independently, manage multiple priorities, and support both technical and non-technical usersUnderstanding of information security principles and endpoint protection practicesAssociate degree in Information Technology, Computer Science, or related field preferredRelevant certifications such as CompTIA A+, Network+, Security+, Microsoft 35, or equivalent preferredExperience with endpoint management, device deployment, remote users, or construction jobsites preferredThe perks!Pay range: $28.85 - $38.46 per hourFree medical, prescription, dental, and vision plans ($0 premiums)Virtual doctor visits with no co-payShares of company stock at no cost starting your first day401(k) plan with a 3.5% matchStudent loan resourcesWeekly paychecksPaid time off8 paid holidaysHealth Savings Account (HSA) with a lump sum and matching contributionsFree life insurance & disability policyFree access to healthcare coordinatorsCounseling sessions with mental health professionals at no costAccess to consultations with legal/financial professionals at no costFree programs assisting with weight loss, maternity health, prescriptions for chronic conditions, and more50% employee discount in the Garney apparel storeBuilding sustainable futures with the world's most precious resources—water and people.™