Assistant Store Manager - Golf Galaxy

Assistant Store Manager

Golf Galaxy is seeking a passionate, people-first store leader to oversee store operations in their area of the store. The Assistant Store Manager is responsible for driving the highest level of brand and operational excellence throughout the store by ensuring our team is delivering hassle-free and engaging customer service to everyone who enters one of our stores. They prioritize teammate coaching, development, and wellbeing while staying engrossed in financial metrics, store performance, and short/long term planning.

Responsibilities include:

• Directly managing teammates assigned to the Operational Departments (i.e., Front End, Freight and Operations) and having a dotted line responsibility for managing associates in other areas of the store when serving as Head Coach.
• Holding teammates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies. Working closely with teammates to identify capabilities and readiness for new roles.
• Ensuring the Operations Departments meet all operational standards including, but not limited to: Scan & Activate, SIM compliance, claims compliance, SFS/BOPIS fulfillment, speed of checkout, supply ordering, known theft log, stockroom organization standards, cash handling, LP audits, etc.
• Ensuring compliance with all company operational processes including but not limited to: cash handling procedures and safety requirements as well as conducting LP audits as required. May function as the store "Shrink Coach."
• Ensuring compliance with all company involved Loss Prevention programs.
• Monitoring email to make sure communication is disseminated efficiently and that tasks are communicated and properly executed on time.
• Executing back-office procedures including managing applicant flow, processing pre-hire/new-hire paperwork, ensuring I-9 compliance, processing background checks, processing terminations and final paycheck requests, processing personnel changes, preparing associate corrective actions, facilitating payroll/timekeeping changes, maintaining personnel files, attendance tracking, and all state required personnel paperwork.
• Interviewing and making recommendations for hiring hourly teammates for the Operations department, including reviewing job applications to determine job fit and using established interview guides to ensure that teammates hired can meet the sales and operational aspects of their role.
• Ensuring that the team is onboarded and trained accordingly.
• Handling teammate discipline (including issuing corrective action), appraisals, and performance matters.
• Making recommendations with respect to the termination and advancement of teammates.
• Driving the customer experience at the Front End by ensuring teammates are engaging every athlete, including the training and development of associates through motivational and effective coaching.
• Managing payroll to meet budget, including effectively scheduling teammates based on customer traffic as well as regularly analyzing sales through reports and reacting accordingly.

Qualifications:

• High school diploma or equivalent
• 1-3 years of retail management experience

Virtual Requirements:

At DICK'S, we thrive on innovation and authenticity. To protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.

To ensure a smooth and secure experience, please note the following:

• Cameras must be on during all virtual interviews.
• AI tools are not permitted to be used by the candidate during any part of the interview process.
• Offers are contingent upon a satisfactory background check which may include ID verification.

If you have any questions or need accommodations, we're here to help. Thanks for helping us keep the process fair and secure for everyone!