Full Time Field Service Technician

Field Service TechnicianBuffalo New YorkRobotics & Digital Solutions (RDS) | The Hillman GroupAre you someone who enjoys working independently, solving technical challenges, and being on the move instead of sitting behind a desk all day? Join The Hillman Group's Robotics & Digital Solutions (RDS) team and play a hands-on role supporting innovative self-service technology used by thousands of customers every day.As a Field Service Technician, you'll maintain and service industry-leading kiosks including Minute Key®, Quick Tag®, EcoATM®, and Pokémon® while building strong relationships with retail partners throughout your territory.What We OfferCompetitive pay: $22-$24 per hour based on experienceCompany vehicle or car allowanceCorporate gas card for business travelCell phone reimbursementComprehensive health, dental, vision, life, disability, and 401(k) benefitsEmployee Stock Purchase PlanPaid vacation, sick time, floating holidays, and PTOStable, full-time schedule averaging 40 hours per weekOpportunity to work with cutting-edge retail technology and grow your technical skillsAbout the RoleYou'll be responsible for a territory of 70+ kiosks throughout the Corpus Christi and Laredo area. This role combines technical troubleshooting, preventative maintenance, inventory management, and customer relationship building to ensure our kiosks remain operational and profitable.If you enjoy working with tools, solving problems, and being your own manager throughout the day, this could be the perfect fit.What You'll DoPerform routine maintenance and restocking of kiosk machinesTroubleshoot and repair kiosks to maximize uptime and customer satisfactionRespond to service calls and perform on-site repairsInstall new kiosks and replace or upgrade existing equipmentMonitor kiosk performance and proactively resolve connectivity or power-related issuesManage inventory and replacement parts within your assigned territoryPartner with store personnel to maintain strong business relationshipsIdentify opportunities to improve revenue through better machine placement, optimization, and service executionWhat We're Looking ForRequired QualificationsHigh School Diploma or GEDValid driver's license with an excellent driving recordReliable transportation with active automobile insuranceComfortable using hand tools and troubleshooting mechanical equipmentStrong communication and customer service skillsAbility to work independently and manage a service territoryBasic computer skills including Microsoft Outlook, Word, and ExcelPreferred Qualifications1-3 years of field service, maintenance, merchandising, or related experienceElectromechanical repair and maintenance experienceRetail field operations experienceExperience diagnosing and resolving mechanical or technical issuesWork EnvironmentThis is a field-based role that involves daily travel between customer locations. No two days are the same, and you'll work in a variety of retail environments.Physical RequirementsLift and carry up to 30 lbs regularlyOccasionally push or pull up to 100 lbsFrequent standing, walking, bending, and drivingDaily travel throughout the assigned territory, which may include driving up to 200 miles per dayWhy Hillman?At Hillman, we're committed to helping our team members grow their careers while supporting some of the most innovative automated retail solutions in the industry. You'll enjoy the freedom of working independently, the support of a collaborative team, and the opportunity to make a direct impact every day.Join us and help keep the technology that powers millions of customer interactions running at its best.The Hillman Group is an Equal Employment Opportunity and Affirmative Action Employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.