Technology Applications Specialist

Technology Applications Specialist
Cooley is seeking an Applications Specialist to join the Technology team.

Position summary: Cooley Technology embraces a culture of customer service excellence, and all members of the department are expected to move this agenda forward. To that end, the Technology Applications Specialist is responsible for supporting and enhancing legal technology platforms, including Microsoft Office, iManage, Litera Create, Metadact, Litera Compare, and comparable enterprise solutions by designing, configuring, and deploying systems that improve workflows and drive strong user adoption while maintaining the stability and reliability of legacy applications such as Forte and DocXtools. This role will clearly translate complex technical concepts into practical, actionable guidance for stakeholders at every level of the firm. Specific duties and responsibilities include, but are not limited to, the following:

Position responsibilities:

• Provide advanced technical support for the Litera ecosystem, including Litera Compare Desktop, Contract Companion, DocXtools, Litera Create (Templates), Best Authority, Metadact, Check, Numbering, and legacy Forte applications
• Administer Litera Client Administrator, managing global settings, policies, and user profiles during the consolidation of legacy point products
• Resolve complex document integrity, styling, and template migration issues, including numbering and formatting standardization
• Administer the Box enterprise environment, including workspace provisioning, folder structures, permissions, security controls, and audit reporting
• Manage DocuSign administration, supporting advanced envelope configuration, templates, routing issues, and integration troubleshooting
• Serve as subject matter expert for iManage Work 10 and third-party integrations, resolving desktop, COM add-in, and workflow-related issues
• Partner with internal teams to improve processes, deliver user training, maintain documentation, and drive continuous platform improvements
• Support end-user software rollouts by developing and executing QA test scripts, troubleshooting and resolving application issues after hours as needed, and partnering with vendors to remediate defects and integration issues across multiple software platforms
• Continually update and enhance basic skills in software and systems through firm training and professional development
• Take ownership and initiative for problem resolution, spot potential problem areas, analyze solutions, propose resolution, ensure implementation and perform appropriate follow-up
• Provide detailed documentation for procedures, installations and upgrades of supported applications and systems for consumption across support teams and end-users
• All other duties as assigned or required

Skills and experience:

Required:

• After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications
• Ability to work extended and/or weekend hours, as required
• Ability to travel, as required
• 4+ years' directly applicable experience (e.g., experience supporting enterprise applications in on-premise or hybrid environments). Senior candidates considered with 5+ years experience.
• Experience administering DocuSign and Adobe Acrobat Pro to manage digital signatures and complex PDF workflows
• Ability to interpret Azure Entra ID authentication errors and manage identity access issues
• Operational experience supporting applications in hybrid or public cloud environments like Azure or AWS with readiness to support SaaS based solutions
• Ability to troubleshoot and resolve complex application and integration issues within Windows environments, using standard diagnostic tools and application-specific troubleshooting techniques

Preferred:

• Bachelor's degree in Computer Science or related technical field
• Advanced degree in a related field
• Demonstrated expertise in technical writing and documentation
• Experience with one or more scripting languages or higher-level development languages
• Relevant technical certifications, such as Microsoft 365, Windows operating systems, and application or systems administration, with a focus on end-user and enterprise software support
• Prior legal experience or experience working in professional services

Competencies:

• Outstanding problem solver and ability to lead by example
• Strong quantitative, analytical, and strategic thinking
• Strong judgment to plan and accomplish goals
• Exceptional customer service, initiative, and get-it-done attitude
• Proactive in anticipating and resolving problems
• Self-motivated with a strong desire to contribute to the success of the department and company
• Communicate effectively at all levels within the organization
• Flexible and agile, ability to reprioritize with changes in the business
• Ability to work independently and under pressure in a fast-paced environment
• Ability to meet deadlines and effectively complete operational and project-based assignments
• Strong organizational skills including time and task management
• Attributes expected of all candidates include responsibility, honesty, reliability, initiative, patience, attention to detail, determination, taking pride in one's work, and a desire to learn
• Interpersonal skills necessary to interact and work productively as part of the Technology team, delivering high quality services to the firm and our clients
• Excellent spoken and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences
• Service oriented mentality, high sense of ownership of the problems and requests assigned, focus on managing and resolving issues in a timely fashion, establishing, and maintaining communication with technology customers to keep them updated with status of their requests, initiating, and performing changes on the production systems and proactively escalating any issues that cannot be resolved within the established timeframes
• Team-player with collaborative spirit
• Unwavering ability to handle and maintain confidentiality regarding firm information, projects, client data
• High level of professionalism at all times

Cooley offers a competitive compensation and excellent benefits package and is committed to fair and equitable employment practices. EOE.

The expected annual pay range for this position with a full-time schedule is $93,000 - $135,000. Please note that final offer amount will be dependent on geographic location, applicable experience and skillset of the candidate. Senior level candidates may be considered for this position and would be eligible for a higher salary range based on experience.

We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits. In addition to elective benefit options, benefited employees receive firm-paid life insurance, AD&D, LTD, short term medical benefits as well as 21 days of Paid Time Off ("PTO") and 10 paid holidays each year. We provide generous parental leave and fertility benefits. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.