Mobile Crisis Supervisor

Mobile Crisis Supervisor

The Mobile Crisis Supervisor will assist the Mobile Crisis Manager in supervising a team of professionals/paraprofessionals providing Mobile Crisis Response Services (MCRS). The supervisor will oversee training, monitoring, and evaluation of their assigned staff within the department and provide administrative/clinical leadership to the MCRS Program.

The Mobile Crisis Supervisor will ensure that staff respond to calls in a timely manner and provide adequate intervention and follow-up on linkage and referrals. The supervisor position will monitor activities to ensure compliance and complete appropriate documentation when required. This role will additionally serve as 'supervisor on call' (SOC) on a rotating basis, as needed, to support 24/7 coverage of program operations.

Essential duties include managing and leading daily mobile crisis operations, overseeing performance management, reviewing and monitoring case documentation, ensuring appropriate linkage and referral, leading BHL platform implementation, training, and continuous improvement, orchestrating scheduling for 24/7, 365-day coverage, monitoring and maintaining quality management program, participating in the hiring process, welcoming new staff, evaluating training progress, measuring and evaluating staff productivity, checking in with employees regularly, monitoring and ensuring constructive communication amongst all team members, collaborating with HR department and mobile leadership, drafting legally compliant disciplinary actions, completing required company compliance trainings, scheduling and hosting monthly staff meetings, participating in employee appreciation and recognition programs, attending in-person events for leadership, community engagement, and regional events, staying up to date on continued education requirements, performing various administrative tasks, ensuring timecards are reviewed and approved on time, following up on program complaints, performing in person field work, remote telehealth assessments, and additional duties as assigned.

Requirements include experience, skills, and qualifications such as minimum of 1 year in a clinical and operational leadership position, preference for 2-3+ years demonstrated leadership in supervisory, managerial, or team leader roles, particularly within the behavioral health field with mental health and substance abuse experience, 1 to 2 years Mobile Crisis experience strongly preferred, 1 to 3 years of Intellectual/Developmental Disabilities experience preferred, demonstrated high level clinical experience and skills, demonstrated excellence in de-escalation techniques, documentation, communication etc, demonstrated ability to build, motivate, and lead a professional team aligned with organizational goals.

Education & credentials include Master's degree in a behavioral health discipline with a valid license to practice in the state of Georgia as a Licensed Professional Counselor (LPC) or Licensed Clinical Social Worker (LCSW), for LPCs, Certified Professional Counselor Supervisor (CPCS) credential from the Licensed Professional Counselors Association of Georgia (LPCAGA) or Approved Clinical Supervisor (ACS) credential from the National Board of Certified Counselors (NBCC) is preferred but not required.

Travel requirements include this position requires travel less than 25% of the time. Travel may be required by foot, rail, car or plane.

Work location & schedule requirements include this is a remote position, that will not require daily reporting to an office. However, you will be required to attend periodic in-person meetings, assessments or other community engagement events depending on business needs. The company is headquartered in Atlanta, GA, therefore maintaining a working schedule of hours amenable to EST is required. All employees must be willing to work flexible schedules, including holidays, nights and weekends as dictated by business needs.

Physical requirements include operating in a remote, home office environment with in-person, business and leadership meetings required as business needs present. The position routinely uses standard office equipment such as computers including virtual meeting software and various communications applications and telephones. Technical proficiency and the ability to perform computer work for 8+ hours a day is required. This position also requires in-person mobile fieldwork, which may include quality reviews, participation in community engagement activities and leadership training and meeting events. Travel is required via the employees own personal vehicle, and BHL is not responsible for the cost of damages, maintenance or repairs for vehicles used in the line of work. The ability to stand, walk, speak and move freely (including navigating stairs and uneven pavement) is required. The ability to be outside for an entire workday, either day or night is also a requirement. Driving in any condition, including traffic, day or night for the entirety of the workday may be required. Bending, lifting, and manipulating objects up to 25 lbs. may be occasionally required. First responders must be able to drive in a car for the duration of their assigned shift, if necessary.

Behavioral Health Link Equal Opportunity Statement includes maintaining a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling BHL's commitment to equal employment opportunity. We are an equal opportunity employer and will consider all qualified applicants for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.