Store Manager, Financial Services & Cash Ops

General Function / Summary As a financial services leader, we strive to make a difference in our customers’ lives and the communities we serve. Our Store Managers are responsible for the daily operations and profitability of one or more of our retail Check ‘N Go, Allied Cash, or Cash Store locations, all part of the CNG Holdings, Inc. family of companies. The Store Manager is accountable for site operations, sales, customer service, and store-level leadership. Responsibilities Serve and educate customers on the product portfolio by presenting all options for products and/or services to customers that meet their needs. Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints. Escalate issues to the District Director of Operations (DDO) and Corporate Office if unable to resolve the issue directly with the customer. Respond professionally and accurately to customer inquiries, applications, requests, sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations. Handle and count currency, cash, and coins, including managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements; may be responsible for bank deposits or bank pick-ups. Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies. Perform customer verifications to validate information presented. Process all transactions accurately and per company policy, including but not limited to loans, check cashing, and Net Spend. Comply with federal and state regulations and company policies and procedures. Complete compliance trainings and quarterly I Agree timely. Coordinate operations, development, and training necessary for store achieving metric targets. Maintain store staff schedule and assist covering other stores within the district. Support store staff to ensure excellent customer service and embodiment of sales culture. Assist District Director of Operations with recruiting, selection, and onboarding of Assistant Store Managers in the district. Other duties as assigned. Minimum Education And Experience Required High school diploma, GED, or equivalent experience. 2+ years of experience with sales, customer service, and cash handling. 1+ year of supervisory experience preferred. Exceptional customer service, active listening, and verbal and written communication skills. Proficient in Microsoft Office programs. Ability to multitask, prioritize, work in an autonomous environment, and provide store-level leadership. Must have own personal reliable transportation in compliance with published policy and procedure, must maintain a valid Driver’s License and valid Automobile Insurance while employed by the company. Ability and willingness to consistently live and embrace core values of accountability, inclusiveness, transparency, and focus. Physical Demands Call center/retail/office environment. Extensive cash handling. Extended phone usage. Long periods of standing. Extended viewing of computer screens and typing. Must be able to lift up to 50 lbs, with or without reasonable accommodations. Travel / Attendance Must be able to travel to all stores within the assigned district with personal vehicle. May be asked to travel to neighboring districts. May require overnight travel. Must work assigned shifts as scheduled. Supervisory Functions Position may be on-site lead for one or more Assistant Store Managers. Equal Opportunity Statement We are committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. This posting is intended to describe the general nature of the work anticipated to be performed and is not a comprehensive list of all responsibilities, duties and skills required for the position. #J-18808-Ljbffr CNG Holdings, Inc.