Service Dispatcher

Dispatcher Job Category: DriversFull-TimeOn-siteSouth Berwick, ME 03908, USADescription Every propane delivery keeps a home warm, a farm running, or a business operating without interruption. As a Dispatch Coordinator at P. Gagnon & Son, you'll be the nerve center that turns planning into dependability. Making sure drivers, routes, and customers stay aligned so service happens safely, efficiently, and on time. Your decisions directly impact customer trust and day-to-day operational reliability across multiple states.What You'll Do You'll coordinate propane deliveries for residential, commercial, industrial, and agricultural customers, translating demand into clear, executable routes for drivers. This role works closely with drivers, customer service, sales, and operations to keep deliveries moving smoothlyeven when weather, demand spikes, or last-minute changes arise.Success in this role means drivers leave each morning with optimized routes, customers know when to expect service, and operational data is accurate enough to spot issues before they become problems.What You'll Actually Do in Your First 30 Days Learn EDP's dispatch software, delivery workflows, and safety protocols while shadowing experienced dispatchersBegin scheduling and adjusting delivery routes for a defined territory with oversightCommunicate directly with drivers to handle routine updates, delays, and route changesWork with customer service to resolve delivery questions and document outcomes accuratelyWhat Success Looks Like in 90 Days Independently manage daily dispatch for assigned routes with minimal escalationsOptimize delivery schedules to reduce missed stops, re-routes, and overtimeMaintain real-time delivery visibility and accurate dispatch recordsConsistently follow safety and regulatory requirements without remindersMust Have Prior experience dispatching deliveries or coordinating routes in a regulated logistics or fuel environmentWorking knowledge of fuel distribution safety requirements and compliance standardsAbility to manage multiple delivery priorities at once without losing accuracyComfort working daily with dispatch software and Microsoft Office toolsClear, direct communication skills with drivers and internal teamsNice to Have Experience in propane, fuel, or energy distributionFamiliarity with optimizing routes using delivery performance dataPrior collaboration with customer service or operations teamsExperience supporting both rural and metropolitan delivery areasPay & Benefits Hourly pay: $25$30, based on experienceMedical, dental, and vision insurance (multiple plan options)HSA and FSA options401(k) with company matchPaid holidays and paid time offTuition reimbursement$50,000 company-paid life and AD&D insuranceLong-term disability (company paid)Employee Assistance Program (EAP)Voluntary supplemental life, short-term disability, and AD&DPropane discountAbout Our Culture Our people take pride in doing reliable work that actually matters to customers' daily lives. We're straightforward, collaborative, and practical and we value teammates who speak up, support one another, and care about getting things right.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.