MINI Service Advisor

MINI Service AdvisorMINI of Manhattan is proud to be New York City's premiere MINI center offering new models and a large selection of certified pre-owned MINI’s. We encourage applicants to use this site as a tool to research employment opportunities. Once you've found an open position that fits your unique qualifications and experience, please feel free submit an application for employment using this site.At MINI of Manhattan, we are a team committed to excellence. We are always looking for the best people in their chosen professions. If you are a qualified, professional, with a strong work ethic and appreciate a team driven environment we may be the place for you!Our employees love coming to work here. We are easily reached from anywhere in the metro area. Our indoor, fully climate controlled and our modern facility offers every convenience.What We Offer:Full Time PositionBase Pay plus Commissions- Opportunity to make $115k+Salary in line with BMW CompensationCompetitive Benefits PackageEmployee Lease ProgramMedicalDental401(k) + MatchCommuter BenefitsLife InsuranceShort Term DisabilityPTO and Holidays OffSalary Range:$95,000- $130,000 per yearAs a MINI Service Advisor, you’ll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today, and working with the latest in diagnostic technology in a state-of-the-art environment. Reporting to the Service Manager, you will be responsible for coordinating customer vehicles for servicing, ensuring high levels of customer satisfaction and maximizing departmental profitability.Responsibilities:Making appointments, processing repair orders, quotes and invoicesProviding customer support via phone and face-to-face at the dealershipQualifying customer problems and logging them for technicians to reviewEnsuring customer approval for all remedial work to be carried outPromoting our range of vehicle parts and accessoriesInternal coordination of service work to adhere to commitments made to customersEstimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicleQualifications:Prior experience as a service advisor or service writer requiredCandidates MUST possess above-average phone and communication skillsMust bring a positive, upbeat attitude to this role and be completely comfortable upselling clients on BMW products and servicesExcellent follow-up and follow-through skills to ensure client satisfactionMust have the ability to communicate technical information in non-technical terms to clientsAbility to evolve and adapt to changing business needsCDK experience is a plusMYKAARMA experience is a plusEEO Statement:BMW of Manhattan, Inc. provides equal employment opportunity to all individuals regardless of their race, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status or any other characteristic protected by state, federal, or local law. Further, the company treats all employees equitably during employment without regard to any of the before mentioned characteristics. Discrimination of any type is not condoned and will not be tolerated by BMW of Manhattan, Inc.