Customer Service Representative
Triad Therapy Mental Health Center
A Customer Service Representative (CSR) is a professional who interacts with customers to handle inquiries, resolve complaints, process orders, and provide information about a company’s products or services. They help ensure customer satisfaction by delivering friendly, efficient, and professional support through phone calls, emails, chats, or face-to-face communication.
Customer Service Representative Responsibilities- Responding to customer questions and concerns
- Resolving product or service issues
- Processing orders, returns, and refunds
- Maintaining accurate customer records
- Providing product and service information
- Escalating complex problems to supervisors
- Following up with customers to ensure satisfaction
- Excellent communication skills
- Problem-solving abilities
- Patience and empathy
- Active listening
- Time management
- Computer and data entry skills
- Ability to work under pressure
Vacancy posted 2 days ago
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