Customer Service Representative Nights and Weekend

Job Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities Greet and meet potential members, providing a great customer experience. Handle front desk related tasks: Answer phone calls politely and friendly to assist with questions or concerns. Take information calls and conduct tours. Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. Facilitate member services issues and questions, forwarding to the Club Manager/Manager in Training/Team Lead as needed. Help maintain the neatness and cleanliness of the club. Essential Behavior Requirements Customer Service: Communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs. Listening: Actively listens to customers, empathizes, and works together to solve problems. Problem Solving: Recognizes and defines problems; analyzes relevant information; encourages alternative solutions; seeks additional assistance when needed. Diplomacy: Demonstrates tact and skill in all interactions using appropriate behavior and language. Communication: Communicates questions, concerns, or issues to a supervisor in a timely manner. Minimum Qualifications Honesty and good work ethic Strong customer service skills Basic computer proficiency Physical Demands Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift up to 50 lbs. less than 30% of the time Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental, and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Advancement Opportunities Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness #J-18808-Ljbffr