Room Service Attendant

Position: Room Service Attendant

Reports to: General Manager

We are seeking hardworking, enthusiastic, and professional individuals to join our team as Room Service Attendants. Our Room Service Attendants know our menus inside and out and take pride in delivering attentive, friendly, and sanitary in-room dining service. We want every guest to feel valued and cared for, creating a positive experience that keeps them coming back.

We serve high-quality food and great drinks in a fun, hospitality-driven atmosphere! If you are willing to learn, we will teach you. Our Management Team is hands-on and always ready to support, coach, and step in when needed. Most importantly, they will ensure you have the tools and guidance necessary to deliver exceptional service throughout the guest’s in-room dining experience — from order preparation to delivery and follow-up.

Position Summary

The Room Service Attendant is responsible for preparing, delivering, and retrieving in-room dining orders while providing prompt, courteous, and personalized service. This role ensures every guest receives their order accurately, efficiently, and with the highest level of hospitality.

Key Performance Elements/Essential Functions

Deliver food and beverages to guest rooms in a timely and professional manner

Ensure orders are accurate, complete, and presented according to Wahlburgers standards

Set up trays or tables in guest rooms as needed

Clearly communicate order details and answer guest questions

Process payments and obtain signatures when required

Retrieve trays, carts, and service items promptly after service

Maintain the cleanliness of the room service stations and equipment

Follow all food safety and sanitation guidelines

Communicate effectively with kitchen, front desk, and management teams

Handle guest requests or concerns with professionalism and urgency

Minimum Requirements

Friendly, polished, and guest-focused personality

Strong communication and customer service skills

Ability to work independently and manage time effectively

Professional appearance and demeanor

Ability to push carts and lift up to 30–40 lbs.

Flexibility to work evenings, weekends, and holidays

Previous restaurant, hospitality, or hotel experience preferred

Schedule

Flexible shifts available

Evening and weekend availability may be required

Commitment to Equal Opportunity We are an equal-opportunity employer. We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job. The employer reserves the right to revise them at any time. It is intended to accurately reflect the primary job elements essential for making compensation decisions.