ERP Business Systems Administrator - Charlotte, NC

Job Description

Job Description

At SATO America, LLC, our mission is to create new value for our customers through products and services of superior quality and to contribute toward a better and more sustainable world.

For more than 80 years, SATO has fostered a culture of professionalism and customer-centric innovation with an unchanging mission of creating value for customers that, in turn, contributes to a more sustainable world.

ERP Business Systems Administrator

Hybrid role

Charlotte, NC, 28273, United States

Base Pay: $90,000.00 - $100,000.00 / Year

Travel: 20%

Summary

SATO America, LLC is seeking a ERP Business Systems Administrator based in Charlotte, NC.

In this role, you would be responsible for the administration, support, optimization, and continuous improvement of SATO America's core business applications, with primary responsibility for Oracle R12 and ePS Radius and other key departmental software. The role serves as the technical and functional liaison between IT, Operations, Supply Chain, Finance, Manufacturing, and external software vendors to ensure business systems are reliable, secure, and aligned with operational goals.

The ERP Business Systems Administrator will support system configuration, user administration, integrations, reporting, troubleshooting, upgrades, testing, and business process improvements across multiple manufacturing locations.

20% Travel associated with this role.

Key Responsibilities

ERP & Business Application Administration

• Serve as primary administrator for Oracle R12 and ePS Radius.
• Maintain application security, user roles, and access controls.
• Support configuration changes and system enhancements.
• Perform system monitoring and proactive issue resolution.
• Coordinate software patches, upgrades, and release testing.

Manufacturing & Operations Support

• Support Radius estimating, planning, purchasing, scheduling, shop floor reporting, and production processes.
• Partner with manufacturing teams to optimize system utilization.
• Troubleshoot order management, inventory, production, and procurement issues.
• Support integration between Oracle and Radius. The company's Radius environment is integrated with Oracle and supports estimating, item setup, purchasing, scheduling, and shop-floor reporting processes.

Business Process Improvement

• Analyze business processes and identify opportunities for automation and efficiency improvements.
• Work closely with functional leaders on process redesign initiatives.
• Develop and maintain system documentation and standard operating procedures.

User Support & Training

• Provide Tier 2 and Tier 3 application support.
• Provide Tier 1 support of non Oracle/Radius applications.
• Develop user training materials.
• Conduct training sessions and system onboarding.

Data & Reporting

• Support data integrity initiatives.
• Assist in report development and Power BI integration.
• Coordinate master data governance activities.

Requirements

Required

• Bachelor's degree in Information Systems, Computer Science, Business, Supply Chain, Accounting, or related field.
• 5+ years supporting ERP or major business applications.
• Experience administering Oracle ERP environments.
• Strong SQL and reporting experience.
• Experience supporting manufacturing and distribution operations.
• Excellent analytical and problem-solving skills.
• 20% Travel associated with this role.

Preferred

• Oracle R12 experience.
• ePS Radius experience.
• Power BI experience.
• Multi-site manufacturing environment experience.
• Project implementation experience.
• Lean Manufacturing or Continuous Improvement background.

Why Join SATO?

SATO offers a comprehensive benefits package designed to support your health, financial well-being, and work-life balance.

Health & Wellness

• Medical, dental, and vision coverage.
• Domestic partner coverage available.
• Company-paid life insurance, AD&D, short-term disability, and long-term disability.
• Health Savings Account (HSA) with employer contribution.

Time Away

• 10 company-paid holidays.
• 15 days of accrued vacation.
• 6 accrued personal days annually.

Financial Security

• 401(k) with company match.
• Immediate vesting after eligibility requirements are met.

Professional Growth

• Career development opportunities.
• Employee Assistance Program.
• Referral bonus opportunities.

Apply today and become part of a company committed to innovation, customer success, and creating a more sustainable future!