Key Account Service Coordinator

Job Description

Job Description

NUTECH FIRE ALARM AND SECURITY is a progressive alarm company servicing Southern California. We are seeking a dynamic, highly motivated, experienced individual interested in long-term career growth in our Service Department. A "Key Account Service Coordinator" position is available in the Greater Los Angeles area.

Key Account Service Coordinator must be highly motivated and self-starter who can work independently without supervision. Must have Previous sales and/or excellent customer service experience!! (Minimum 3 years) FIRE ALARM INDUSTRY OR SIMILAR INDUSTRY IS PREFERRED! Candidate must have excellent communication skills, both written and oral, be proficient in computer skills: Microsoft Excel, Word, Outlook and Access. Must be professionally presentable, dependable and have a positive optimistic attitude towards work.

Position Responsibilities:

-Main responsibility will be to manage day to day service activities and maintain existing  / new service accounts for Key Accounts. (scheduling service calls, invoicing, schedule inspections, send re-occurring inspection proposals, order service parts, scheduling technicians, etc.)

-Calling on existing and new key account customers to maintain Nurse call / Door wandering systems services. Also, identify new opportunities to bring in new business.

-Schedule /  Identify service calls and repairs for existing key account customers.

-Prospect and identify direct end user sales opportunities, prepare service proposals with assistance from management, track and schedule re-occurring service.

-Create proposals, track pending repairs and dispatch technicians for scheduling of planned maintenance and service. Schedule and complete services related to service agreements as required. Schedule Sub-contractors as required to complete services. Gather proposals from Sub-contractors and track service completion. Collect invoices from Sub-contractors and forward to administration for payment upon completion of work. 

Using Inspectpoint software, setup work orders and schedule services accordingly.

-Monitor and follow up on pending repairs. Identify parts/materials needed to complete pending repairs. Order parts from distributor and track delivery in order for project completion.

- Schedule and follow up on all monthly / semi-annually / annually re-occurring service accounts this includes ensuring timely communication with contract customers, key customers and sub-contractors. 

-Collect building alarm system information, consult with building / facility personnel and property managers to make service recommendations to ensure trouble free system performance and compliance with maintenance and testing requirements.

-Identify parts needed and get parts numbers from technician and/or pictures. Search web for part numbers.

-Perform account maintenance to maintain and strengthen relationships, provide customer status reports, follow up on services sold, attend sales meetings, resolve collection problems, interface with commercial property managers and building engineers, review service reports and support internal staff requests for information.

-Promptly respond to customer needs in a professional and enthusiastic manner.

- Establish and maintain a customer satisfaction follow up program and provide management with feedback.

-Updates job knowledge by tracking emerging trends in service contracts, participating in educational opportunities, reading professional publications; maintaining personal networks; participating in professional organizations.