Welcome Center Coordinator

Welcome Center Coordinator

At Holy Cross, we are focused on creating a world-class workforce by attracting and retaining employees dedicated to fostering a culture of professionalism, pride, mutual trust, and respectone that values appreciation and recognition, empowering each of us to flourish both individually and collectively. We seek candidates who are inspired by our mission and values, and who are eager to make a meaningful difference on our campus.

The Welcome Center Coordinator is responsible for the daily operation of the Enrollment Welcome Center. This person ensures a superlative visit experience, creates an essential first impression that creates a polished and welcoming first impression aligned with the College's enrollment goals. This includes welcoming visitors, answering phone calls and emails from prospective families, providing administrative back-up for the Office of Financial Aid, making sure physical resources are well-stocked, and coordinating with Facilities as necessary to resolve issues within the space itself.

Major Areas of Responsibility

• Provides excellent customer service
• Oversees the daily operational management of the Welcome Center including workflow management and service quality control
• Oversees the Welcome Center, and establishes and maintains a strong service-oriented culture among student guides, modeling expectations for hospitality, communication, and engagement to create a polished and welcoming front-facing environment for all visitors
• Manages stock of supplies for visitors (refreshments and marketing materials)
• Coordinates logistical execution of visit programs and enrollment events, ensuring accurate data capture and material readiness
• Fields and coordinates student interview inquiries
• Maintains accuracy of visitor and event records within Slate, including routine audits and reconciliation
• Provides recurring summaries of visitor volume, call trends, and frequently asked questions to Enrollment leadership to inform operational adjustments
• Documents and updates Welcome Center procedures and training materials
• Supports the student worker program to develop and maintain tour performance and foster a welcoming environment
• Collaborates with Enrollment leadership on the tracking of printed materials and resources
• Interacts with campus representatives to ensure appropriate participation in, and support of, campus visit programs
• Provides event and project support to Enrollment staff
• Provides cross-trained administrative support and surge coverage for the Office of Financial Aid during high-volume periods and staff absences
• Performs other job-related duties and special projects as assigned

Minimum Qualifications

• Associates Degree preferred
• Excellent data entry, typing and word processing skills required
• Proficiency in Microsoft Office/Google Suite and virtual conferencing platforms (e.g. Zoom, Teams, etc.) required
• Excellent written and verbal communication skills
• Strong organizational and interpersonal skills
• Must be able to work independently
• Comfort using databases
• Must be able to lift up to 50 pounds

Core Competencies

• Ability to maintain cooperative working relationships with students, staff, faculty, campus partners, visitors, and the general public
• Ability to communicate effectively and express ideas clearly both orally and in writing for diverse public audiences
• Ability to independently plan, problem solve, and take action within established policies, procedures, and guidelines
• Ability to easily adapt as institutional needs and priorities shift
• Communicate with all constituencies with a friendly demeanor and with attention to managing conflict and high stress situations

This position is full-time, non-exempt. This is also a fully in-person position. Occasional weekend work is required. This role reports to the Director of Enrollment Operations.

Salary: The Welcome Center Coordinator hourly range is $22-$23 per hour commensurate with experience and education.

Weekly Hours: 35

Application Instructions: For all administrative and academic positions, please upload a current resume and cover letter. In your cover letter, please reflect on how your professional and personal values align with the Mission of the College. For all other positions, resume and cover letters are optional, but your most up-to-date work experience and educational background are required. Applications will be accepted until the position is filled. However, priority consideration will be given to applications submitted within 30 days of the posting date.

Additional Information: To review our generous benefits options, please review our detailed information here or check out our Benefits at a Glance. The College also provides reasonable accommodations to qualified individuals with disabilities during the hiring process in compliance with law. Please contact Human Resources for questions or to request an accommodation via email at View email address on click.appcast.io, or by calling View phone number on click.appcast.io. The College is an Equal Employment Opportunity Employer and complies with all Federal and Massachusetts laws concerning Equal Opportunity in the workplace.