Account Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Life insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:
I opened my agency in 2011 and currently lead a team of four. Before becoming a State Farm agent, I worked as a State Farm Claim Representative, giving me valuable experience helping customers through some of life's most challenging moments.

Serving our community is at the heart of what we do. I'm a Life Member of Alpha Kappa Alpha Sorority, Incorporated, and our agency is actively involved in local initiatives, including supporting a teen driver safety program at a local high school and sponsoring local hospital employees.

Our agency offers a life insurance stipend, flexible scheduling, the opportunity to earn a four-day workweek by meeting goals, professional development opportunities, the State Farm Aspirant Program, team-building events, free snacks, and Chick-fil-A Tuesdays. We believe in creating an environment where our team can thrive both personally and professionally.

Our culture is positive, inclusive, and supportive. We genuinely care about one another and believe success comes from working together. I'm looking for someone with strong character, integrity, and a genuine desire to help others. If you're goal-oriented, innovative, solution-focused, and driven to grow, you'll fit right in with our team.

ROLE DESCRIPTION:
As an Account Representative for Natacha Jocelyn - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs. 
• Establish customer relationships and follow up with customers, as needed. 
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.
• Bilingual Spanish preferred.