Dining Room Host/Hostess

DESCRIPTION

Full Job Description

At Chick-fil-A Manchester, we are always looking for applicants who are friendly, enthusiastic, and who genuinely enjoy serving guests. Team members who work at Chick-fil-A are given skills and life experiences that go beyond serving a great product in a friendly environment. The experiences we can provide you are an excellent stepping-stone to a successful future in the world of business. We also offer many other great benefits such as:

• A fun work environment where you can positively influence others
• Flexible schedules which include being closed on Sundays
• Full and Part-Time Availability
• Learning first-hand from an experienced Owner/Operator that cares about you personally and is actively involved in the community
• Leadership opportunities to gain real world management experience to help you reach your professional goals
• Competitive pay
• Health Insurance Available
• Free Meals When Working
• College Tuition Discounts, Scholarships, and more are also available!

Requirements and Responsibilities:

We are looking for applicants who exhibit the following qualities:

Duties and Responsibilities:

• This role involves direct guest engagement from the moment a customer walks through the door until they leave the restaurant, ensuring every visitor receives attentive and personalized service
• Employees in this role use established service protocols like CORE4 and 2nd Mile Service, which guide interactions towards going above and beyond basic customer expectations
• Working as a host or hostess, team members become the face of the restaurant
• They greet guests promptly, assist with seating and ordering processes, and anticipate guests' needs such as helping with children or providing meal accompaniments
• Especially during high-volume periods, hosts and hostesses help manage guest flow and explain service processes to ensure a smooth dining experience
• Beyond serving guests, the role involves coordination with team leaders and managers to relay feedback about dining room conditions or customer concerns
• Additionally, hosts and hostesses play a part in upholding order accuracy by confirming details and occasionally delivering meals, complete with necessary condiments like ketchup, straws, and napkins
• After meals are served, they check in with tables to offer beverage refills and assist with clearing waste once guests finish dining
• Sundays off provide a valued day of rest for team members, reflecting the companys respect for employee well-being

Applicants must be able to:

• Smile
• Create and Maintain Eye Contact
• Make Emotional Connections with Guests
• Honor and encourage others to follow the visions and values of the restaurant
• Have the ability to multitask quickly, yet thoroughly
• Present a team-oriented, adaptable, dependable, and strong work ethic
• Have the ability to communicate effectively with guests and team members
• Work on their feet for several hours at a time

Pay: $13-$15 / hour

Job Type: Part-Time

Education: No education required

Work location: On-site

REQUIREMENTS

Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,300 restaurants in 47 states and Washington, D.C.